Supportive Communication in the Workplace
Mikkola, L. (2020). Supportive Communication in the Workplace. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 149-162). Routledge. https://doi.org/10.4324/9780429196881-12
Authors
Date
2020Copyright
© 2020 Taylor & Francis Group
Supportive communication is a form of social interaction that produces resources with which to solve situational problems and manage emotional strain. Through the management of uncertainty, supportive communication enhances the perception of personal control over life events and strengthens the perception of acceptance. It is enacted in the seeking of support, in providing support, and in supportive listening as a form of emotional and informational support. In the workplace, supportive communication is crucially important: It promotes productive work and employees’ well-being as well as job satisfaction and engagement in the organization. This chapter presents the foundations of supportive communication, reviews existing knowledge of social support and supportive messages, and applies this knowledge to workplace communication. The chapter also discusses the development of supportive communication in workplace.
Publisher
RoutledgeParent publication ISBN
978-0-367-18570-1Is part of publication
Workplace CommunicationKeywords
Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/34417448
Metadata
Show full item recordCollections
License
Related items
Showing items with similar title or keywords.
-
Communicating interculturality in the workplace
Lahti, Malgorzata (University of Jyväskylä, 2015) -
Social support in the workplace for physicians in specialization training
Mikkola, Leena; Suutala, Elina; Parviainen, Heli (Taylor & Francis, 2018)When becoming a specialist, learning-through-service plays a significant role. The workplace affords good opportunities for learning, but the service-learning period may also impose stress on phycisians in specialization ... -
Newcomers in the Workplace
Rajamäki, Sari; Mikkola, Leena (Routledge, 2020)When newcomers enter a workplace, the focus is usually only on orientation and onboarding tactics, which aim to socialize newcomers into the workplace. However, it is through workplace relationships that newcomers make ... -
Communicating interculturality in the world of work
Lahti, Malgorzata (Prologos ry, 2015)Lectio praecursoria puheviestinnän väitöskirjaksi tarkoitetun tutkimuksen Communicating interculturality in the workplace tarkastustilaisuudessa Jyväskylän yliopistossa 24.10.2015. Vastaväittäjänä toimi professori ... -
Membership negotiation in the first workplace : newcomers' experiences
Rajamäki, Sari; Mikkola, Leena (Emerald, 2021)Purpose – This qualitative study aims to understand young professional newcomers’ experiences of communication processes in membership negotiation in their first workplace after graduation. Design/methodology/approach – ...