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dc.contributor.authorTuunanen, Tuure
dc.contributor.authorKazan, Erol
dc.contributor.authorSalo, Markus
dc.contributor.authorLeskelä, Riika-Leena
dc.contributor.authorGupta, Shivam
dc.date.accessioned2020-01-29T13:03:35Z
dc.date.available2020-01-29T13:03:35Z
dc.date.issued2019
dc.identifier.citationTuunanen, Tuure; Kazan, Erol; Salo, Markus; Leskelä, Riika-Leena; Gupta, Shivam (2019). From digitalization to cybernization : Delivering value with cybernized services. Scandinavian Journal of Information Systems, 31 (2), 83-96. http://iris.cs.aau.dk/tl_files/volumes/volume 31/4 31-2 Tuunanen et al(IRIS).pdf
dc.identifier.otherCONVID_34459051
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/67598
dc.description.abstractThis reflection note, based on the lead author’s keynote presentation at the Information Systems Research Seminar in Scandinavia/Scandinavian Conference on Information Systems 2019, makes an argument for the need to study the transformation from digital services to cybernized services offered by service providers to their customers. We first discuss the digitalization of services. Then, we argue that the emergence of cyber-physical systems enables a new kind of services that apply; e.g.; the internet of things, analytics of sensor-based big data, and artificial intelligence for value creation. In other words, the cybernization of services. We illustrate two particular approaches for understanding value creation for such cybernized services, specifically, value co-creation and co-destruction that are derived from the service research literature. We discuss the implications for information systems research, and argue that value co-creation and co-destruction should be studied together. Lastly, we depict the provision of healthcare services as a potential avenue for cybernization, and promote the use of the design science research for future studies.en
dc.format.mimetypeapplication/pdf
dc.languageeng
dc.publisherIRIS Association
dc.relation.ispartofseriesScandinavian Journal of Information Systems
dc.relation.urihttp://iris.cs.aau.dk/tl_files/volumes/volume 31/4 31-2 Tuunanen et al(IRIS).pdf
dc.rightsIn Copyright
dc.subject.othercybernization
dc.subject.othercybernized services
dc.subject.othercyber physical systems
dc.subject.otherdigitalization
dc.subject.otherdigital services
dc.subject.othervalue co-creation
dc.subject.othervalue co-destruction
dc.subject.otherdesign science research
dc.subject.otherinterdisciplinary research
dc.titleFrom digitalization to cybernization : Delivering value with cybernized services
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202001291856
dc.contributor.laitosInformaatioteknologian tiedekuntafi
dc.contributor.laitosFaculty of Information Technologyen
dc.type.urihttp://purl.org/eprint/type/JournalItem
dc.description.reviewstatusnonPeerReviewed
dc.relation.issn0905-0167
dc.relation.numberinseries2
dc.relation.volume31
dc.type.versionacceptedVersion
dc.rights.copyright© 2019 Scandinavian Journal of Information Systems
dc.rights.accesslevelopenAccessfi
dc.subject.ysoverkkopalvelut
dc.subject.ysoarvonluonti
dc.subject.ysodigitalisaatio
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p6624
jyx.subject.urihttp://www.yso.fi/onto/yso/p21123
jyx.subject.urihttp://www.yso.fi/onto/yso/p8692
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en


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