Distress, Eustress, or No Stress? : Explaining Smartphone Users™ Different Technostress Responses
Salo, M., Pirkkalainen, H., Makkonen, M., & Hekkala, R. (2018). Distress, Eustress, or No Stress? : Explaining Smartphone Users™ Different Technostress Responses. In ICIS 2018 : Proceedings the 39th International Conference on Information Systems (pp. 1-17). Association for Information Systems (AIS). https://aisel.aisnet.org/icis2018/behavior/Presentations/13/
Date
2018Copyright
© The Authors 2018
Technostress is common and has harmful consequences. Therefore, researchers have
shown increasing interest in explaining technostress in the field of information systems
(IS). While extant research merits in identifying the causes and consequences of
technostress, it has not explained empirically why information technology (IT) users
have different responses to similar potentially stressful IT events. Indeed, events such as
smartphone failures can derive negative distress responses for some users and positive
eustress responses for others. To address this gap in research, we conducted a
qualitative study by interviewing users who had experienced smartphone failures. As a
contribution, our findings uncover five distinct types of narratives for technostress
responses and identify four perceptual dimensions that shape the corresponding
responses. As such, we provide an initial answer to the call for understanding users’
different interpretations of potentially stressful IT events. Such knowledge can help
promoting the favorable outcomes of IT use and minimizing the negative side effects.
...


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International Conference on Information SystemsIs part of publication
ICIS 2018 : Proceedings the 39th International Conference on Information SystemsISSN Search the Publication Forum
1026-1079Keywords
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https://aisel.aisnet.org/icis2018/behavior/Presentations/13/Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/28707912
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