Consolidated challenge to social demand for resilient platforms : Lessons from Uber's global expansion
Watanabe, C., Naveed, K., Neittaanmäki, P., & Fox, B. (2017). Consolidated challenge to social demand for resilient platforms : Lessons from Uber's global expansion. Technology in Society, 48, 33-53. https://doi.org/10.1016/j.techsoc.2016.10.006
Published inTechnology in Society
DisciplineTietojärjestelmätiedeTietotekniikkaInformation Systems ScienceMathematical Information Technology
© 2016 Elsevier Ltd. This is a final draft version of an article whose final and definitive form has been published by Elsevier. Published in this repository with the kind permission of the publisher.
Many in the industry see the ride-sharing company Uber as the significant advancement through information and communication technology (ICT) particularly of the digital service platform and sharing economy. Uber has been exploring the new frontier of the ICT-driven disruptive business model (IDBM) and succeeded in its global expansion to over 479 cities in more than 75 countries worldwide in June of 2016. Such rapid expansion provides constructive insights regarding the significance of IDBM, not only in transportation but also in almost all other business fields. While at the same time Uber's legal battles in some cities around the world raise a serious question regarding the rationale of IDBM. In light of such a question, this paper examined the institutional sources contrasting success and failure in Uber's global expansion. By the comparative empirical analysis, it was identified that the contrast could be attributed to a bi-polarization nature of ICT-driven logistic growth, and the success can be attributed to a co-evolutionary acclimatization that harnesses the vigor of counterparts. This analysis suggests the significance of IDBM with a consolidated challenge to social demand (CCSD); it demonstrated that a co-evolutionary acclimatization played a transformative role in this accomplishment. ...
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Related funder(s)Academy of Finland
Funding program(s)Strategic research programmes, AoF
Additional information about fundingThe research leading to these results has received funding from the Strategic Research Council at the Academy of Finland under grant agreement no: 293446 – Platform Value Now: Value capturing in the fast emerging platform ecosystems.
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