Ethical Dilemmas in Finnish Debt Collection : An Explorative Case Study
Jalonen, J., & Takala, T. (2016). Ethical Dilemmas in Finnish Debt Collection : An Explorative Case Study. Turkish Journal of Business Ethics, 9(1), 25-48. https://doi.org/10.12711/tjbe.2016.9.0011
Published in
Turkish Journal of Business EthicsDate
2016Discipline
Basic or discovery scholarshipJohtaminenBasic or discovery scholarshipManagement and LeadershipCopyright
© 2016 Turkish Journal of Business Ethics. This is an open access article published by IGIAD.
It is inevitable that ethical questions arise in debt collection organizations and leadership, which is then good
ground to identify whether debt collection is good or evil. Therefore we consider that a good standpoint for
qualitatively explain the ethical dilemmas arising in our case study context. The article adopts a case study
approach to examine Finnish Collection Agency Ltd., and applies a qualitative content analysis of interview
data gathered by asking five employees to answer ten questions about how they see conflicts between their
work and their own ethical thoughts. We obtained a rich description of the issues facing the debt collection
business in Finland. In addition, the conceptual framework is further developed for forthcoming studies.
Publisher
IGIAD (Turkish Entrepreneurship and Business Ethics Association)ISSN Search the Publication Forum
1308-4070Keywords
Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/26266356
Metadata
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- Kauppakorkeakoulu [1344]
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