Transmission delay in technology-mediated interaction at work
Olbertz-Siitonen, M. (2015). Transmission delay in technology-mediated interaction at work. PsychNology Journal, 13(2-3), 203-234. http://www.psychnology.org/File/PNJ13(2-3)/PSYCHNOLOGY_JOURNAL_13_2_OLBERTZ-SIITONEN.pdf
Published in
PsychNology JournalAuthors
Date
2015Copyright
© Olbertz-Siitonen & PsychNology Journal, 2015. This is an open access article published by Psychnology.
This paper investigates transmission delay in technology-mediated interaction from a
participant’s perspective. The approach chosen here contrasts with previous studies of
delay: only what is seen, heard and done at one end (i.e., what is available on screen) is
considered in the analysis. It is argued that participants themselves lack access to the other
sides of their interactions as they unfold at remote locations, and they thus cannot observe
and deal with delay from an outside perspective. Analyzing single cases of delay-ininteraction
within the framework of conversation analysis, the focus is on dispersed
conversation partners’ resources to detect a problem, and to make visible and relevant the
experience of time lag. The data used consist of video-based mediated meetings between
knowledge workers of a small Finnish company. Phenomena that may evoke reference to
transmission delay in interaction include prolonged overlap, gap and sequential disarray and
missed attempt at turn-taking. Delay in such cases is referred to as an explanation for
mismatching, incongruous contributions. This, as well as participants’ observable attempts to
restore order, reveals fundamental expectations and orientations with respect to
sequentiality as well as to technology-mediation.
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PsychnologyISSN Search the Publication Forum
1720-7525Keywords
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http://www.psychnology.org/File/PNJ13(2-3)/PSYCHNOLOGY_JOURNAL_13_2_OLBERTZ-SIITONEN.pdfPublication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/25588800
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