Work Coordination as a Social Interaction Process in Nursing Staff Meetings
Pennanen, E., & Mikkola, L. (2016). Work Coordination as a Social Interaction Process in Nursing Staff Meetings. Nordic Journal of Working Life Studies, 6(2), 23-41. https://doi.org/10.19154/njwls.v6i2.4970
Julkaistu sarjassa
Nordic Journal of Working Life StudiesPäivämäärä
2016Tekijänoikeudet
© the Authors & Nordic Journal of Working Life Studies, 2016.
Work coordination, which here refers to organizing, planning, discussing, and negotiating work, is
done through social interaction. Because coordination is essential to work quality and well-being
at work, it is important to understand the processes that construct work coordination. This study
aims to understand work coordination as a social interaction process by analyzing social interaction
in nursing staff meetings of a Finnish hospital. Observations and approaches of inductive
and descriptive qualitative analysis were used to examine eight sequential nursing staff meetings
that took place in 2012. The results indicate that work coordination consisted of sense-making information,
sense-making action, managing emotions, and managing positions of employees. Work
coordination constructs the social reality of the workplace both on the task level and the relational
level. Understanding that work coordination is not only a task-oriented process that deals with organizing
practical tasks and duties but is also a process of constructing positions and relationships
in work communities helps to identify and understand the possibilities that social interaction and
its practices, such as workplace meetings, offer. The findings can be applied in the organizational
context to evaluate and develop workplace interactions.
...
Julkaisija
Nordic Journal of Working Life StudiesISSN Hae Julkaisufoorumista
2245-0157Asiasanat
Julkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/26106134
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