Operations & Maintenance Business Model Transformation—Multiple Case Studies
Hyvönen, H. (2014). Operations & Maintenance Business Model Transformation—Multiple Case Studies. Modern Economy, 5(13), Article 52063. https://doi.org/10.4236/me.2014.513108
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Modern EconomyAuthors
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2014Copyright
© 2014 by author and Scientific Research Publishing Inc.
This work is licensed under the Creative Commons Attribution International License (CC BY).
Capital goods companies’ service offering has been mainly to provide spare parts and maintenance
work. In search of growth, these companies have expanded to new areas, such as Operations
& Maintenance. Instead of operating and maintaining e.g. production processes itself, a customer
can outsource a wide variety of managed services based on agreed service levels. There has been a
special focus on global information management know-how, governance, process know-how, physical
assets, and spare and wear parts. In order to get a good coverage of case studies, we selected
five large global suppliers and two customer companies in telecommunication, energy, mining,
and pulp and paper business. By implementing the right capabilities in information management
and human resources, by managing contract through governance models and by offering
right products, a traditional company can transform to the Operations & Maintenance business
model.
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Scientific Research Publishing, Inc.ISSN Search the Publication Forum
2152-7245Publication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/25596457
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Except where otherwise noted, this item's license is described as © 2014 by author and Scientific Research Publishing Inc.
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