A Firm's Activity in Social Media and Its Relationship with Corporate Reputation and Firm Performance
Karjaluoto, H., Mäkinen, H., & Järvinen, J. (2015). A Firm's Activity in Social Media and Its Relationship with Corporate Reputation and Firm Performance. In R. Bons, J. Versendaal, A. Pucihar, & M. Borstnar (Eds.), Proceedings of the 28th Bled eConference : #e WellBeing (pp. 469-481). Kranj: Moderna organizacija. Retrieved from https://domino.fov.uni-mb.si/proceedings.nsf/Proceedings/EDFE658864D5E...
© The Authors. This is a final draft version of an article whose final and definitive form has been published in the Proceedings of the 27th Bled eConference "eWellBeing".
There is growing debate about whether companies’ investments in social media really pay off. This research attempts to contribute to this discussion by investigating the relationship between a firm’s social media activity and two outcomes, namely, company reputation and firm financial performance. Two propositions are developed based on theory and tested with a sample of 59 companies. The findings suggest that a firm’s social media activity is only partially linked with its financial performance and is not linked with corporate reputation. The implications of the research suggest that little is known about the relationships between a firm’s social media activity and corporate reputation and financial outcomes.
Kuuluu julkaisuunProceedings of the 28th Bled eConference : #e WellBeing