Intercultural communication difficulties and their effects on flight safety
Authors
Date
2015Globalization of air travel is leading to a multicultural mix of crew. In regard of culture,
the cockpit culture is more diverse than the past in aviation world. In the past 20 years,
nearly all of the commercial airlines have recruited experienced international pilots in
China.
The study investigates intercultural communication difficulties experienced by
international captains during their interactions with Chinese co-pilots in cockpit.
Communication is the key for effective team work, while in multicultural team the role of
communication is even more highlighted. Many researchers have explored pilot
performance is more closely associated with the quality of interactive communication
than with the technical proficiency.
The objective of this study is to identify perspectives for calling the attention to the
significance of communication challenges encountered by international captains and
explore effective strategies to minimize insecure cultural factors due to intercultural
communication barriers. This objective is explored through a qualitative research
approach with semi-structured interviews in one of the major airlines in China. Thematic
interviews were conducted in a face-to-face manner with 19 experienced international
captains from varied countries and cultures. Through qualitative content analysis, a
significant correlation between intercultural communication difficulties and flight safety
was found.
...
Metadata
Show full item recordCollections
- Pro gradu -tutkielmat [29685]
License
Related items
Showing items with similar title or keywords.
-
Constructing intercultural competence in Italian social service and healthcare organizations : pedagogical design, effectiveness research, and alternative visions for promoting ethnorelativism
Castiglioni, Ida (University of Jyväskylä, 2013) -
Communicating interculturality in the workplace
Lahti, Malgorzata (University of Jyväskylä, 2015) -
Adapting to a Finnish workplace : case : occupational immigration of Chinese metal workers.
Korkalainen, Maija (2009)The aim of the study was to investigate intercultural adaptation of occupational immigrants to Finnish working life and culture and identify factors that support or hinder the adaptation process. Due to demographic changes ... -
Perceptions on intercultural communication training : academic and practical implications
Sette, Lucrezia (2020)This thesis focuses on intercultural training. Specifically, the study will analyze some trainings organized for companies’ employees sent abroad for international assignments. The aim of this study is to find out different ... -
Who am i : reconstructing cultural identity upon reentry
Tepponen, Tytti (2012)The topic of this thesis is reentry adaptation and its effects on an individual’s cultural identity. The purpose of the study is to find out what kinds of problems may arrive during reentry adaptation, how identity is ...