The development of interpersonal communication competence at work
Laajalahti, A. (2007). The development of interpersonal communication competence at work. In N. Carpentier, P. Pruulmann-Vengerfeldt, K. Nordenstreng, M. Hartmann, P. Vihalemm, B. Cammaerts, & H. Nieminen (Eds.), Media technologies and democracy in an enlarged Europe: the intellectual work of the 2007 European media and communication doctoral summer school (pp. 335–345). Tartu University Press. The researching and teaching communication series, 3. http://www.researchingcommunication.eu./reco_book3.pdf
Julkaistu sarjassa
The researching and teaching communication seriesTekijät
Toimittajat
Päivämäärä
2007Tekijänoikeudet
© The Authors 2007
[Introduction] Many researchers emphasise the importance of interpersonal
communication competence in learning, in working life, and in society in
general (Daly, 1998; Morreale, Osborn and Pearson, 2000). Changes in
the working life (e.g., globalisation, the development of information and
communication technology, the increase in abstract, conceptual, and
knowledge-intensive work, and the increase in collaborative interaction)
have established new challenges to interpersonal communication competence
and enhanced the essential role of communication and interaction
at work (FinnSight 2015 foresight project, 2006; Huotari, Hurme and
Valkonen, 2005; Kostiainen, 2003). Several studies have attempted to
define the interpersonal communication competence needed in current
working life in general or in specific professions, but many of these efforts
remain just fragmented lists of requirements or challenges which
individuals may face and should thereby be prepared (Kostiainen, 2003:
111). All in all, there is no wide-ranging consensus regarding the definition
of interpersonal communication competence (Segrin and Givertz,
2003: 136). What kind of phenomenon is interpersonal communication
competence and how should it be approached? What does it mean, after
all, to be competent in the area of communication and social interaction
at work? How can one specify when communication and interaction are
competent and when they are not? [Continues, please see the article]
...
Julkaisija
Tartu University PressEmojulkaisun ISBN
978-9949-11-744-4Kuuluu julkaisuun
Media technologies and democracy in an enlarged Europe: the intellectual work of the 2007 European media and communication doctoral summer schoolISSN Hae Julkaisufoorumista
1736-3918Asiasanat
Alkuperäislähde
http://www.researchingcommunication.eu./reco_book3.pdfJulkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/17197659
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