Emotional user experience : Traits, events, and states
Jokinen, J. (2015). Emotional user experience : Traits, events, and states. International journal of human-computer studies, 76 (April), 67-77. doi:10.1016/j.ijhcs.2014.12.006
Published inInternational journal of human-computer studies
© 2015 Elsevier Ltd. This is an author's final draft version of an article whose final and definitive form has been published by Elsevier. Published in this repository with the kind permission of the publisher.
Emotional experience has become an important topic in human–technology interaction research and design. Nevertheless, such research and design often lacks a proper explanatory basis and methodologically robust operationalisation. In this article, a conceptualisation of emotional user experience is formulated based on the appraisal theory of emotion, where the goal congruence of the interaction events and the task-independent individual traits are thought to underlie the user′s emotional response. A laboratory study with N=50 participants conducting ordinary computer tasks is reported. The results suggest that subjective emotional experience depends on a number of factors relating to individual differences in coping and task events. Emotional user experience, as analysed according to a competence–frustration model of emotion, is dependent on the user׳s technological problem-solving tendency, frustration tendency, pre-task self-confidence, and task performance.