Communication gaps in disaster management: Perceptions by experts from governmental and non-governmental organizations
Palttala, P., Boano, C., Lund, R., & Vos, M. (2012). Communication gaps in disaster management: Perceptions by experts from governmental and non-governmental organizations. Journal of Contingencies and Crisis Management, 20 (1), 1-12. doi:10.1111/j.1468-5973.2011.00656.x Retrieved from http://onlinelibrary.wiley.com.ezproxy.jyu.fi/doi/10.1111/j.1468-5973....
Published inJournal of Contingencies and Crisis Management
© 2011 Blackwell Publishing Ltd. This is a final draft version of an article whose final and definitive form has been published by Blackwell Publishing.
The complexity of current disasters creates a challenge for crisis communication. This paper aims at identifying gaps in communication in disaster management experienced in practice in order to facilitate learning from those situations. The research was conducted using a qualitative online open-ended questionnaire. It shows that despite the developments in the discipline, communication as an integral part of decision making in disaster management needs to be further developed. The paper provides a practical-oriented overview of the communication constraints in complex crisis situations, which has not been provided so far. This research is part of an international project developing performance indicators for a quality measurement system for crisis communication.