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dc.contributor.authorKoivisto, Anna
dc.date.accessioned2011-12-01T11:29:19Z
dc.date.available2011-12-01T11:29:19Z
dc.date.issued2011
dc.identifier.otheroai:jykdok.linneanet.fi:1190076
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/37030
dc.description.abstractCrisis communication measurements have been adopted in many Finnish public sector organizations in past few years, but there has been a little research about how effective the plans and the measurements made are. Focus of this research is to define public sector communication experts’ views on best practices behind crisis communication and clarify how they evaluate quality in crisis communication in the public sector. The aim of the study is also to see the comparison between the theory and the views that the public sector experts have. The study is part of the international research “Developing a Crisis Communication Scorecard, coordinated by the Communication department of University of Jyväskylä. The research was made by comparing the answers of eight communication experts responsible for crisis communication in Finnish public sector organizations. The organization represented national, regional and municipal level operators. As a conclusion it can be stated that the theory of best practices in crisis communication can be implemented in the public sector organizations in Finland. The most important issue for the organizations in question is that they do their best in a difficult situation, aim for success and try to prevent the crisis from getting worse. For this reason public sector organizations need to protect their reputation and to be a trustworthy actor.
dc.format.extent64 sivua
dc.language.isoeng
dc.rightsThis publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.en
dc.rightsJulkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.fi
dc.subject.otherCrisis communication
dc.subject.otherBest practices
dc.subject.otherPublic sector organizations
dc.subject.otherquality criteria
dc.titleSuccessful crisis communication in the public sector : communication experts' views on best practices and quality
dc.identifier.urnURN:NBN:fi:jyu-2011120111754
dc.type.dcmitypeTexten
dc.type.ontasotPro gradufi
dc.type.ontasotMaster's thesisen
dc.contributor.tiedekuntaHumanistinen tiedekuntafi
dc.contributor.tiedekuntaFaculty of Humanitiesen
dc.contributor.laitosViestintätieteiden laitosfi
dc.contributor.laitosDepartment of Communicationen
dc.contributor.yliopistoUniversity of Jyväskyläen
dc.contributor.yliopistoJyväskylän yliopistofi
dc.contributor.oppiaineYhteisöviestintäfi
dc.contributor.oppiaineOrganizational Communicationen
dc.date.updated2011-12-01T11:29:19Z
dc.rights.accesslevelopenAccessfi
dc.contributor.oppiainekoodi3131
dc.subject.ysokriisiviestintä
dc.subject.ysojulkinen hallinto
dc.subject.ysolaadunarviointi


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