Showing items with similar title or keywords.

• Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes 

  Penttilä, Jaana (2012)

  Ulkomaalaistaustaisten asukkaiden ja turistien määrä Suomessa on kasvanut huomattavasti viime vuosien aikana. Yritysten resurssien ohjaaminen tämän alati kasvavan ja ostovoimaisen asiakaskunnan tarpeiden huomioimiseen voisi ...

• Constructing intercultural competence in Italian social service and healthcare organizations : pedagogical design, effectiveness research, and alternative visions for promoting ethnorelativism 

  Castiglioni, Ida (University of Jyväskylä, 2013)

• Images of Japan and the Japanese : the representations of the Japanese culture in the popular literature targeted at the Western World in the 1980s-1990s 

  Suvanto, Mari (University of Jyväskylä, 2002)

  This study draws together a number of popular issues: images, intercultural communication and Japan. In particular, Japan has been a popular topic for at least the last three decades. The Japanese Economical Miracle awoke ...

• What is intercultural communication competence in the context of the European Parliament? : perceptions about the required intercultural skills from the perspective of Finnish members of the European Parliament 

  Lipponen, Kaisa (2005)

• On Temporal Aspects in Cross-Cultural e-Collaboration Between Finland and Japan Research Teams 

  Heimbürger, Anneli; Kiyoki, Yasushi (IGI Global, 2018)

  Time is an essential dimension in cross-cultural e-collaboration among research project teams. Understanding temporal aspects and project dynamics in cross-cultural research e-collaboration and related processes can improve ...