dc.contributor.author | Liu, Shenghua | |
dc.contributor.author | Helfenstein, Sacha | |
dc.contributor.author | Wahlstedt, Ari | |
dc.date.accessioned | 2009-06-03T08:45:11Z | |
dc.date.available | 2009-06-03T08:45:11Z | |
dc.date.issued | 2008 | |
dc.identifier.citation | Liu, S. & Helfenstein, S. & Wahlstedt, A. (2008). Social Psychology of Persuasion Applied to Human–Agent Interaction. Human Technology, Volume 4 (2), pp. 123-143. URN:NBN:fi:jyu-200810245833. Retrieved from http://www.humantechnology.jyu.fi | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/20224 | |
dc.description.abstract | This paper discusses and evaluates the application of a social psychologically
enriched, user-centered approach to agent architecture design. The major aim is to
facilitate human–agent interaction (HAI) by making agents not only algorithmically more
intelligent but also socially more skillful in communicating with the user. A decision-making
model and communicative argumentation strategies have been incorporated into the agent
architecture. In the presented content resource management experiments, enhancement of
human task performance is demonstrated for users that are supported by a persuasive
agent. This superior performance seems to be rooted in a more trusting collaborative
relationship between the user and the agent, rather than in the appropriateness of the
agent’s decision-making suggestions alone. In particular, the second experiment
demonstrated that interface interaction design should follow the principles of taskorientation
and implicitness. Making the influence of the agent too salient can trigger
counterintentional effects, such as users’ discomfort and psychological reactance. | en |
dc.format.mimetype | application/pdf | |
dc.language.iso | eng | |
dc.publisher | University of Jyväskylä, Agora Center | |
dc.relation.ispartofseries | Human Technology: An Interdisciplinary Journal on Humans in ICT Environments | |
dc.relation.uri | http://www.humantechnology.jyu.fi | |
dc.rights | CC BY-NC 4.0 | |
dc.subject.other | human-agent interaction | en |
dc.subject.other | user-centered design | en |
dc.subject.other | decision making | en |
dc.subject.other | persuasion | en |
dc.title | Social Psychology of Persuasion Applied to Human Agent Interaction | |
dc.type | article | |
dc.identifier.urn | URN:NBN:fi:jyu-200810245833 | |
dc.relation.issn | 1795-6889 | |
dc.relation.numberinseries | 2 | |
dc.relation.volume | 4 | |
dc.type.version | publishedVersion | |
dc.rights.copyright | © 2008 Shenghua Liu, Sacha Helfenstein, and Ari Wahlstedt, and the Agora Center, University of Jyväskylä | |
dc.rights.accesslevel | openAccess | |
dc.format.content | fulltext | |
dc.rights.url | https://creativecommons.org/licenses/by-nc/4.0/ | |