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dc.contributor.authorLiu, Shenghua
dc.contributor.authorHelfenstein, Sacha
dc.contributor.authorWahlstedt, Ari
dc.date.accessioned2009-06-03T08:45:11Z
dc.date.available2009-06-03T08:45:11Z
dc.date.issued2008
dc.identifier.citationLiu, S. & Helfenstein, S. & Wahlstedt, A. (2008). Social Psychology of Persuasion Applied to Human–Agent Interaction. Human Technology, Volume 4 (2), pp. 123-143. URN:NBN:fi:jyu-200810245833. Retrieved from http://www.humantechnology.jyu.fi
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/20224
dc.description.abstractThis paper discusses and evaluates the application of a social psychologically enriched, user-centered approach to agent architecture design. The major aim is to facilitate human–agent interaction (HAI) by making agents not only algorithmically more intelligent but also socially more skillful in communicating with the user. A decision-making model and communicative argumentation strategies have been incorporated into the agent architecture. In the presented content resource management experiments, enhancement of human task performance is demonstrated for users that are supported by a persuasive agent. This superior performance seems to be rooted in a more trusting collaborative relationship between the user and the agent, rather than in the appropriateness of the agent’s decision-making suggestions alone. In particular, the second experiment demonstrated that interface interaction design should follow the principles of taskorientation and implicitness. Making the influence of the agent too salient can trigger counterintentional effects, such as users’ discomfort and psychological reactance.en
dc.language.isoeng
dc.publisherUniversity of Jyväskylä, Agora Center
dc.relation.ispartofseriesHuman Technology: An Interdisciplinary Journal on Humans in ICT Environments
dc.relation.urihttp://www.humantechnology.jyu.fi
dc.subject.otherhuman-agent interactionen
dc.subject.otheruser-centered designen
dc.subject.otherdecision makingen
dc.subject.otherpersuasionen
dc.titleSocial Psychology of Persuasion Applied to Human Agent Interaction
dc.typeArticle
dc.identifier.urnURN:NBN:fi:jyu-200810245833
dc.relation.issn1795-6889
dc.rights.copyright© 2008 Shenghua Liu, Sacha Helfenstein, and Ari Wahlstedt, and the Agora Center, University of Jyväskylä
dc.rights.accesslevelopenAccessfi
dc.rights.urlhttps://creativecommons.org/licenses/by-nc/4.0/


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© 2008 Shenghua Liu, Sacha Helfenstein, and Ari Wahlstedt, and the Agora Center, University of Jyväskylä
Ellei muuten mainita, aineiston lisenssi on © 2008 Shenghua Liu, Sacha Helfenstein, and Ari Wahlstedt, and the Agora Center, University of Jyväskylä