User Involvement and Entrepreneurial Action
Heiskanen, E. & Repo, P. (2007). User Involvement and Entrepreneurial Action. Human Technology, Volume 3 (2), pp. 167-187. URN:NBN:fi:jyu-2007279. Retrieved from http://www.humantechnology.jyu.fi
Date
2007Copyright
© 2007 Eva Heiskanen, Petteri Repo, and the Agora Center, University of Jyväskylä
Involving users in the innovation process is a subject of much research,
experimentation, and debate. Less attention has been given to the limits to user involvement
that ensue from specific organizational characteristics. This article explores barriers to the
utilization of users’ input in two small companies developing interactive digital applications.
We contrast our findings to earlier research involving large companies to identify features of
entrepreneurial sensemaking and action that influence the utilization of users’ input. We find
that the small companies follow a distinct action rationality, leading to rapid implementation
of some user inputs, and defensiveness toward others. Both sets of data also reveal common
features that are often overlooked in the literature. We reconceptualize user involvement as a
form of interaction between users and innovating companies that is facilitated and
constrained by micro-sociological processes, on the one hand, and the nature of the
competitive environment, on the other.
...
Publisher
University of Jyväskylä, Agora CenterISSN Search the Publication Forum
1795-6889Keywords
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http://www.humantechnology.jyu.fiMetadata
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