University of Jyväskylä | JYX Digital Repository

  • English  | Give feedback |
    • suomi
    • English
 
  • Login
JavaScript is disabled for your browser. Some features of this site may not work without it.
View Item 
  • JYX
  • Artikkelit
  • Informaatioteknologian tiedekunta
  • View Item
JYX > Artikkelit > Informaatioteknologian tiedekunta > View Item

Redesigning Computer-Supported Work Processes with Dual Information Systems: The Work Process Benchmarking Service

ThumbnailPost-print version
View/Open
94.01 Kb

Downloads:  
Show download detailsHide download details  
Käkölä, T. & Koota, K. (1999). Redesigning computer-supported work processes with dual information systems: the work process benchmarking service. Journal of Management Information Systems, 16 (1), 87-119.
Published in
Journal of Management Information Systems - JMIS
Authors
Käkölä, Timo |
Koota, Kalle I.
Date
1999

 
The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. This design/use dualism contributes to the deterioration of the interpretive flexibility of information systems. We propose an information systems architecture called Dual Information Systems (DIS) that helps bridge the design/use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a four-layered conceptual structure: (1) people draw on the business layer to work and learn; (2) people use the breakdown layer to handle unexpected breakdowns; (3) self-organizing project teams use the project layer to create innovative work and IS (re)designs; and (4) the knowledge-sharing server stores these redesigns and makes them organizationally available to facilitate working and learning as well as subsequent redesign efforts. In this paper, we first outline the theoretical background, conceptual design, and generic services of DIS. Next, we elaborate on the work-process benchmarking service of DIS, which supports project teams in analyzing and redesigning computer-supported work through lateral sharing of knowledge of work processes between business units. Finally, we demonstrate the benchmarking service with the help of the ReDIS prototype. ...
Publisher
ME Sharpe
ISSN Search the Publication Forum
0742-1222
Keywords
dual information systems organizational creation of knowledge organizational interfaces work-process benchmarking work-process enactment and redesign work-process modeling

Original source
http://www.jmis-web.org

URI

http://urn.fi/URN:NBN:fi:jyu-2011041810663

Metadata
Show full item record
Collections
  • Informaatioteknologian tiedekunta [1628]

Related items

Showing items with similar title or keywords.

  • Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent 

    Käkölä, Timo; Koota, Kalle I. (Taylor & Francis, 1999)
    The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making ...
  • Software patterns, organizational learning and software process improvement 

    Ahlgren, Riikka (University of Jyväskylä, 2011)
  • Exploring the elements for value co-creation in consumer information systems in B2B context : a case study on the business event industry 

    Kaaronen, Olli (2014)
    Tämä tutkielma tarkastelee arvon yhteisluontia verkkopalvelussa B2B-kontekstissa käyttäen tutkimuksen toimialana kaupallisia seminaareja ja koulutuksia. Viitekehyksenä tutkimuksessa käytetään arvon yhteisluonnin mallia ...
  • Collaborative knowledge construction in authentic school contexts 

    Arvaja, Maarit (Jyväskylän yliopisto, Koulutuksen tutkimuslaitos, 2005)
  • Info screens as instruments for value co-creation : case: vehicle inspection industry 

    Koskela, Sanna (2016)
    Tämän tutkielman tavoitteena on tutkia miten arvo on yhteisluotu autokatsastusasemilla infotaulujen, uusin käyttöönotettu teknologia markkinoinnissa ja palvelun tuottamisessa tapauksen yrityksellä, kautta positiivisen ...
  • Browse materials
  • Browse materials
  • Articles
  • Conferences and seminars
  • Electronic books
  • Historical maps
  • Journals
  • Tunes and musical notes
  • Photographs
  • Presentations and posters
  • Publication series
  • Research reports
  • Research data
  • Study materials
  • Theses

Browse

All of JYXCollection listBy Issue DateAuthorsSubjectsPublished inDepartmentDiscipline

My Account

Login

Statistics

View Usage Statistics
  • How to publish in JYX?
  • Self-archiving
  • Publish Your Thesis Online
  • Publishing Your Dissertation
  • Publication services

Open Science at the JYU
 
Data Protection Description

Accessibility Statement

Unless otherwise specified, publicly available JYX metadata (excluding abstracts) may be freely reused under the CC0 waiver.
Open Science Centre