Inside service-intensive projects: Analyzing inbuilt tensions
Ojansivu, I., & Alajoutsijärvi, K. (2015). Inside service-intensive projects: Analyzing inbuilt tensions. International Journal of Project Management, 33(4), 901-916. https://doi.org/10.1016/j.ijproman.2014.11.001
Julkaistu sarjassa
International Journal of Project ManagementPäivämäärä
2015Tekijänoikeudet
© 2014 Elsevier Ltd., APM and IPMA. This is a final draft version of an article whose final and definitive form has been published by Elsevier. Published in this repository with the kind permission of the publisher.
The purpose of this research is to identify typical professional and occupational groups in
service-intensive projects, and illustrate the inbuilt tensions among them through the lens of
institutional theory. The cases used for the study are a wind turbine business and a content
management system project business. Our findings suggest that there are two professional
groups (problem solvers, technology developers) and two occupational groups (lead
generators, relationship developers) involved in these businesses. More importantly, their
intergroup tensions are related to different institutionalized logics toward the conception of
time (project temporality) and prioritization of different aspects of business (primarily
commercial or technical issues) that become manifested in stereotypes, perceptions of trust,
internal politics and lack of cooperation. Together, we call these institutional logics the project ethos of each group. Our findings contribute to the research on project management by illustrating the organizational challenges of service-intensive projects.
...
Julkaisija
Pergamon; Association for Project ManagementISSN Hae Julkaisufoorumista
0263-7863Asiasanat
Julkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/24703703
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