Enterprise Architecture Management value creation mechanisms

Abstract

This study explores the value-creation mechanisms of Enterprise Architecture Management (EAM). By synthesizing various models from existing literature, we identify key constructs —EA product quality, EA service quality, EA culture/attitude, EA product use, and EA service use— that influence EAM value creation. We further contextualize these constructs, comprehensively understanding how EAM generates strategic, operational, transformational, and other benefits. Our empirical analysis, based on survey data from Finnish EAM stakeholders, reveals moderate acknowledgment of EAM benefits, tempered by factors such as organizational context, economic conditions, and industry-specific considerations. The findings underscore the need for a multi-method approach in future studies, triangulating subjective data with objective metrics like decision audit trails, customer satisfaction scores, and compliance rates. This approach aims to provide a more balanced and accurate assessment of EAM's value, addressing both tangible and intangible benefits.