Showing items with similar title or keywords.

• Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes 

  Penttilä, Jaana (2012)

  Ulkomaalaistaustaisten asukkaiden ja turistien määrä Suomessa on kasvanut huomattavasti viime vuosien aikana. Yritysten resurssien ohjaaminen tämän alati kasvavan ja ostovoimaisen asiakaskunnan tarpeiden huomioimiseen voisi ...

• Constructing intercultural competence in Italian social service and healthcare organizations : pedagogical design, effectiveness research, and alternative visions for promoting ethnorelativism 

  Castiglioni, Ida (University of Jyväskylä, 2013)

• Nationilism - belonging to the spaces between : conceptualizing nation-less identity and belonging 

  Grote, Joanna (2010)

  This qualitative study links the cultural identity of Adult Third Culture Kids (ATCKs) to the field of intercultural communication by demonstrating that new identities are emerging that are characterized by a sense of ...

• Does Culture Matter? : Measuring Cross-Country Perceptions of CSR Communication Campaigns about COVID-19 

  Colleoni, Elanor; Romenti, Stefania; Valentini, Chiara; Badham, Mark; Choi, Sung In; Kim, Sungsu; Jin, Yan (MDPI AG, 2022)

  The COVID-19 pandemic has brought several challenges to businesses and societies. In response, many corporations have supported local communities and authorities in the management of the pandemic. Although these initiatives, ...

• Ibero-Nordic communication aspects: Finnish-Spanish negotiations 

  Vaahterikko, Päivi (1997)