End Users’ Perspective of Performance Issues in Google Play Store Reviews
Noor, A., Mehmood, M. D., & Das, T. (2022). End Users’ Perspective of Performance Issues in Google Play Store Reviews. In D. Taibi, M. Kuhrmann, T. Mikkonen, J. Klünder, & P. Abrahamsson (Eds.), PROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings (pp. 603-609). Springer International Publishing. Lecture Notes in Computer Science, 13709. https://doi.org/10.1007/978-3-031-21388-5_45
Julkaistu sarjassa
Lecture Notes in Computer SciencePäivämäärä
2022Tekijänoikeudet
© The Editor(s) (if applicable) and The Author(s), under exclusive license
to Springer Nature Switzerland AG 2022
The success of mobile applications is closely tied to their performance which shapes the user experience and satisfaction. Most users often delete mobile apps from their devices due to poor performance indicating a mobile app’s failure in the competitive market. This paper performs a quantitative and qualitative analysis and investigates performance-related issues in Google Play Store reviews. This study has been conducted on 368,704 reviews emphasizing more 1- and 2-star reviews distributed over 55 Android apps. Our research also reports a taxonomy of 8 distinct performance issues obtained using manual inspection. Our findings show that end-users recurrently raised Updation (69.11%), Responsiveness (25.11%), and Network (3.28%) issues among others. These results can be used as preliminary steps towards understanding the key performance concerns from the perspective of end users. Furthermore, Our long-term objective will be to investigate whether developers resolve these performance issues in their apps.
...
Julkaisija
Springer International PublishingEmojulkaisun ISBN
978-3-031-21387-8Konferenssi
International Conference on Product-Focused Software Process ImprovementKuuluu julkaisuun
PROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, ProceedingsISSN Hae Julkaisufoorumista
0302-9743Asiasanat
Julkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/164838164
Metadata
Näytä kaikki kuvailutiedotKokoelmat
Lisenssi
Samankaltainen aineisto
Näytetään aineistoja, joilla on samankaltainen nimeke tai asiasanat.
-
Intentiolähtöinen lähestymistapa käytettävyyttä koskevien vaatimusten määrittelyyn : kuluttajamarkkinoille suunnatun innovatiivisen ohjelmistotuotteen vuorovaikutussuunnittelu
Lamminen, Juha (University of Jyväskylä, 2012) -
Explaining users' critical incidents of physical mobile interactions
Salo, Markus (University of Jyväskylä, 2013) -
Cross platform mobile application development : a comparison study of React Native Vs Flutter
Fentaw, Awel Eshetu (2020)With a dramatic increase in the usage of handheld devices such as smartphones and tablets, it became a matter of existence for businesses if they do not deliver their services to address mobile users. One critical problem ... -
Personal use of technology at work : a literature review and a theoretical model for understanding how it affects employee job performance
Jiang, Heming; Siponen, Mikko; Tsohou, Aggeliki (Taylor & Francis, 2023)Employee personal use of technology at work (PUTW)—defined as employees’ activities using organisational or personal IT resources for non-work-related purposes while at work—is increasingly common in organisations. Our ... -
Älypuhelinkäyttäjän tietoturva-aikomus henkilökohtaisen datan suojaamisessa
Seppänen, Pyry (2018)Tässä pro gradu –tutkielmassa käsitellään älypuhelinkäyttäjien aikomusta käyt-tää älypuhelinten tietoturvaominaisuuksia henkilökohtaisen älypuhelimensa suojauksessa. Tutkielma selvittää millaisia uhkia älypuhelimiin ja ...
Ellei toisin mainittu, julkisesti saatavilla olevia JYX-metatietoja (poislukien tiivistelmät) saa vapaasti uudelleenkäyttää CC0-lisenssillä.