My coworker the AI : investigating the impact of artificial intelligence on organizational culture on the example of a chatbot case study
Authors
Date
2021Discipline
Intercultural Communication (maisteriohjelma)Master's Degree Programme in Intercultural CommunicationCopyright
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
There is a surging trend among organizations to introduce artificial intelligence-based assistants to workplaces. Usually, such assistants’ function is to perform a part of the employees’ work. Most of the research on AI revolves around the topics of technologically induced unemployment, and labor market restructuration, but little light is shed on the ways the introduction of AI to workplace impacts employees’ wellbeing, social dynamics at the workplace, and organizational culture of the company overall. To find out these impacts the case study of a Finnish enterprise was conducted. The case study helped to answer the research question and find out the way employees view the impact of AI on their organizational culture. The findings demonstrate that deployed internal Slack chatbots help create and reinforce the organizational culture of the enterprise. The chatbots’ cultural value was found to be not only in liberating employees from menial repetitive tasks, but also in the improvement of manager-subordinate relationships, in serving a community building function, in flattening of the organizational hierarchy and in eliminating unproductive work-related communicative exchange. This study bridges and makes a contribution to the fields of AI and organizational studies.
...
Keywords
Metadata
Show full item recordCollections
- Pro gradu -tutkielmat [29424]
Related items
Showing items with similar title or keywords.
-
Investigating the Impact of Organizational Culture on Information Security Policy Compliance : The Case of Ethiopia
Ejigu, Kibrom Tadesse; Siponen, Mikko; Arage, Tilahun Muluneh (Association for Information Systems, 2021)Information security is one of the organizations' top agendas worldwide. Similarly, there is a growing trend in the kinds and rate of security breaches. Information security experts and scholars concentrate on outsiders' ... -
Chatbot Adoption in Tourism Services : A Conceptual Exploration
Ukpabi, Dandison; Aslam, Bilal; Karjaluoto, Heikki (Emerald Publishing Limited, 2019) -
Design Systems for Intelligent Technology
Myllylä, Mari; Karvonen, Antero; Koskinen, Hanna (AHFE international, 2024)Intelligent technology seems poised to emerge with unprecedented force across many domains of human activity. Advanced technologies (e.g. artificial intelligence (AI)–based applications and services) hold great promise to ... -
What makes a (ro)bot smart? : examining the antecedents of perceived intelligence in the context of using physical robots, software robots, and chatbots at work
Makkonen, Markus; Salo, Markus; Pirkkalainen, Henri (Association for Information Systems, 2022)In recent years, the acceptance and use of intelligent robots and other kinds of intelligent systems have begun to gain more and more attention also in information systems research. Here, many studies have found the perceived ... -
Practices and Infrastructures for Machine Learning Systems : An Interview Study in Finnish Organizations
Muiruri, Dennis; Lwakatare, Lucy Ellen; Nurminen, Jukka K.; Mikkonen, Tommi (Institute of Electrical and Electronics Engineers (IEEE), 2022)Using interviews, we investigated the practices and toolchains for machine learning (ML)-enabled systems from 16 organizations across various domains in Finland. We observed some well-established artificial intelligence ...