Exploring heterogeneous ICT use among older adults : The warm experts’ perspective
Hänninen, R., Taipale, S., & Luostari, R. (2021). Exploring heterogeneous ICT use among older adults : The warm experts’ perspective. New Media and Society, 23(6), 1584-1601. https://doi.org/10.1177/1461444820917353
Published inNew Media and Society
DisciplineYhteiskuntapolitiikkaHyvinvoinnin ja hoivan politiikat (painoala)Ikääntymisen ja hoivan tutkimuksen huippuyksikköSocial and Public PolicyPolicies and Politics of Welfare and Care (focus area)Centre of Excellence in Research on Ageing and Care
© 2020 The Author(s)
In this article, we (1) examine the various forms of support required by older users (75+) of digital technology and (2) provide a concrete, everyday life rationale for why warm experts play such a pivotal role in the processes of adopting and using ICT. Although warm experts are usually not older adults themselves, they provide an important mediating view on the technology use among older people that has not been rigorously addressed in previous studies. Thus, in our analysis we examine the younger family members’ views on acting as warm experts to their older family members. The research data consist of 22 extended group interviews (EGI) and observation carried out in Finland. Based on our analysis, we argue that older adults use ICT in very heterogeneous ways and that the roles bestowed upon warm experts can be understood precisely through this heterogeneity.