User experience goals in human-centred design of safety-critical systems
Julkaistu sarjassa
JYU dissertationsTekijät
Päivämäärä
2019Tekijänoikeudet
© The Author & University of Jyväskylä
This dissertation studies the usage of user experience (UX) goals in early-stage human-centred design activities regarding safety-critical systems. The purpose of UX goals is to describe the desired user experiences to be focused on in the design work. The safety-critical technology environments of the empirical research of this thesis include rapid transit systems, container cranes in ports, command bridges of ships, and cars with driver-assistance systems. The empirical cases of the dissertation focus specifically on these four environments and their associated safety-critical systems’ human activity analysis, concept/prototype design, and early-phase evaluation from the UX goals perspective.
The studies in the cases have been conducted with different human factors and UX approaches, methods, and techniques. Core-Task Analysis is used as a key method in the cases with the analysis phase study reported in this dissertation. As analysis methods for the user evaluation studies’ results included in the thesis, the Usability Case approach, qualitative analysis of UX survey results, and quantitative statistical analysis of user acceptance survey results are used.
The specific research questions and results of this dissertation are related, firstly, to considering the value of experience design as part of safety-critical systems development in general. Secondly, the contribution of user activity analysis methods for the identification of UX goals is studied. Thirdly, the systematic specification, utilisation, and evaluation of UX goals in human-centred design of safety-critical systems is in the core focus of this thesis.
The results of this thesis indicate that UX goals bring additional value to the human-centred design work of safety-critical systems development. UX goals help in taking into account the experiences of users analytically in the concept or prototype design and evaluation stages. Moreover, the systematic use of UX goals makes the human-centred design and early-stage evaluations of safety-critical systems more target-driven, accurate, traceable, and measurable. Finally, UX goals’ appropriate usage in design can be seen to contribute to the meaningfulness, safety, effectiveness, and efficiency of human activity in safety-critical technology environments in general.
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Julkaisija
Jyväskylän yliopistoISBN
978-951-39-7984-3ISSN Hae Julkaisufoorumista
2489-9003Julkaisuun sisältyy osajulkaisuja
- Artikkeli I: Karvonen, H., Aaltonen, I., Wahlström, M., Salo, L., Savioja, P., & Norros, L. (2011). Hidden roles of the train driver: A challenge for metro automation. Interacting with Computers, 23(4), 289–298. DOI: 10.1016/j.intcom.2011.04.008
- Artikkeli II: Karvonen, H., Koskinen, H., & Haggrén, J. (2012). Enhancing the user experience of the crane operator: comparing work demands in two operational settings. In Proceedings of the 30th European Conference on Cognitive Ergonomics (pp. 37–44). ACM.
- Artikkeli III: Koskinen, H., Karvonen, H., & Tokkonen, H. (2013). User experience targets as design drivers: a case study on the development of a remote crane operator station. In Proceedings of the 31st European Conference on Cognitive Ergonomics (pp. 25). ACM. DOI: 10.1145/2501907.2501956
- Artikkeli IV: Kaasinen, E., Roto, V., Hakulinen, J., Heimonen, T., Jokinen, J., Karvonen, H., . . . Turunen, M. (2015). Defining user experience goals to guide the design of industrial systems. Behaviour & Information Technology, 34 (10), 976-991. DOI: 10.1080/0144929X.2015.1035335
- Artikkeli V: Wahlström, M., Karvonen, H., Norros, L., Jokinen, J., & Koskinen, H. (2016). Radical Innovation by Theoretical Abstraction : A Challenge for The User-centred Designer. Design Journal, 19 (6), 857-877. DOI: 10.1080/14606925.2016.1216210
- Artikkeli VI: Wahlström, M., Karvonen, H., Kaasinen, E., & Mannonen, P. (2016). Designing user-oriented future ship bridges – An approach for radical concept design. In M. Soares & F. Rebelo (Eds.): Ergonomics in design: Methods and techniques (pp. 217–231). Boca Raton, FL: CRC Press.
- Artikkeli VII: Roto, V., Kaasinen, E., Heimonen, T., Karvonen, H., Jokinen, J. P. P., Mannonen, P., . . . Koskinen, H. M. K. (2017). Utilizing Experience Goals in Design of Industrial Systems. In CHI '17 : Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (pp. 6993-7004). New York: ACM. DOI: 10.1145/3025453.3025620
- Artikkeli VIII: Karvonen, H., Koskinen, H., Tokkonen, H., & Hakulinen, J. (2014). Evaluation of user experience goal fulfillment: Case remote operator station. In Proceedings of the International Conference on Virtual, Augmented and Mixed Reality, (pp. 366–377). Springer.
- Artikkeli IX: Kujala, T., Karvonen, H., & Mäkelä, J. (2016). Context-sensitive distraction warnings : effects on drivers' visual behavior and acceptance. International Journal of Human-Computer Studies, 90, 39-52. DOI: 10.1016/j.ijhcs.2016.03.003
Asiasanat
käyttäjäkokemus käyttäjälähtöisyys käyttäjäkeskeinen suunnittelu järjestelmäsuunnittelu turvallisuus turvallisuussuunnittelu inhimilliset tekijät ihmisen ja tietokoneen vuorovaikutus ihminen-konejärjestelmät hallintajärjestelmät user experience goal human-centred design safety-critical systems experience design human factors
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