Life-based design for technical solutions in social and voluntary work
The Social and Voluntary work sector operates outside the organised
boundaries and systems of normal business, financial and government
organisational institutions. My target during this research has been to develop
an optimum solution for decision support towards committing and accepting
resources in the Social Work and Voluntary sector. In initial part of this
monograph, I have traced the history of Design Thinking from the time it was
‘art and craft’ until modern times where multiple approaches are tried, tested
and implemented for solution development.
For the actual application development, I have chosen the Life-based
Design conceptual framework. Three design iterations were made in the
application development process- Early Design Phase, iReach 1.0 and iReach
2.0. Usability tests measuring performance and focus groups giving insights
about the perception of the solution were conducted with each iteration. The
key-insight during the design development journey was that the users do not
want a solution to make a decision for them. They expect to be presented with
easily visible. searchable, sortable and filterable tool that provide emotional
cues about the choices available. Multiple stakeholders influenced the decision
making process and no single individual makes the decisions. This led me to
choose SilverLight PivotControl tool for presenting data instead of using
standard components.
Post the application development stage, I have recommended a new
software development lifecycle model (SDLC) based on the actual development
experience of Life-based design conceptual framework implementation. I
believe that traditional SDLC models either lack ability of combining the long-
term planning approach or flexibility, with each of them focusing on either end
of the spectrum. On the other hand, the traditional models have a strong
engineering approach while lacking a human-solution-oriented approach. The
model that I propose leverages the benefits of traditional approach of waterfall,
prototyping and agile models and uses them at different stages of the
development process to optimise the output and do so in a cost effective way,
deriving full benefits of the Life-Based design approach using practical usability
engineering tools.
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ISBN
978-951-39-5019-4Keywords
technical solution for social sector life-based design practical implementation application development model human-centred design sosiaalityö vapaaehtoistyö päätöksenteko alustat mallit suunnittelu ihminen-konejärjestelmät sosiaaliala teknologia atk-ohjelmat ohjelmistokehitys käytettävyys käyttäjälähtöisyys hyvinvointiteknologia
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