Professional stakeholders' views of the use of digital technologies in Spanish long-term care
Deusdad, B. & Riccò, I. (2018). Professional stakeholders' views of the use of digital technologies in Spanish long-term care. Human Technology, 14 (3), 382–403. doi:10.17011/ht/urn.201811224839
Published inHuman Technology
©2018 Blanca Deusdad & Isabella Roccò, and the Open Science Centre, University of Jyväskylä
Demographic change in Europe has resulted in an aging population, which presents new challenges for implementing and managing long-term care (LTC) systems. One solution aims to increase the efficiency of LTC by using digital technologies. This article focuses on professionals’ opinions of the use of digital technologies in the administration of Spain’s long-term care law (Law 39/2006, December 14, LAPAD). This qualitative research is part of SoCaTel, an H2020 project on the co-creation of LTC services in Europe. Ten focus groups were held with health professionals, care-taking relatives, and care workers, and six semistructured in-depth interviews were conducted with care recipients in Catalonia, Spain. This article presents the data collected from professionals. Professionals reacted positively to the use of digital technologies, in contrast to some previous studies that highlight professionals’ strong resistance to digitalization. Professionals saw digitalization as a way to speed up and simplify administrative processes. However, they also identified serious obstacles to efficient digitalization. ...
PublisherUniversity of Jyväskylä
MetadataShow full item record
Showing items with similar title or keywords.
Taiminen, Heini; Taiminen, Kimmo; Munnukka, Juha (Emerald, 2020)Purpose – This study aims to understand how online weight loss services could help customers achieve a durable change. The particular focus is on exploring the roles of value co-creation and well-being outcomes in reinforcing ...
Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems Li, Mengcheng; Tuunanen, Tuure (Elsevier BV, 2022)The paper develops a conceptual framework to study the constructs of information technology (IT)-supported value co-creation and co-destruction through shared processes of social interaction and resource integration as ...
Culture in service design: How service designers, professional literature and service users view the role of national, regional and ethnic cultures in services Chydenius, Tarja (2020)Societies and economies are increasingly based on services. Service design is a human centric and participatory approach to develop services into value creating service experiences. Services are predominantly based on human ...
Olkkonen, Laura (University of Jyväskylä, 2015)Expectations are an inseparable part of interaction, whether in interpersonal, intragroup, or organization–stakeholder relations. As a concept, expectations appear frequently in the public relations literature, yet ...
Lähdesmäki, Merja; Siltaoja, Marjo; Spence, Laura J. (Springer Netherlands, 2019)This paper advances stakeholder salience theory from the viewpoint of small businesses. It is argued that the stakeholder salience process for small businesses is influenced by their local embeddedness, captured by the ...