Warm experts for elderly users : who are they and what do they do?
Olsson, T. & Viscovi, D. (2018). Warm experts for elderly users : who are they and what do they do? Human Technology, 14 (3), 324-342. doi:10.17011/ht/urn.201811224836
Published inHuman Technology
©2018 Tobias Olsson & Dino Viscovi, and the Open Science Centre, University of Jyväskylä
This paper examines “warm experts”—that is, nonprofessional persons who help inexperienced users come to terms with digital devices—and their significance for the use of digital media in everyday life by elderly Swedes. We analyze data from a national survey (N = 1264) and from qualitative, semistructured interviews with 18 elderly Swedes (aged 65+). Our data reveal that the warm expert usually is a closelyrelated person, often a child or grandchild, who is strongly involved in nearly every stage of technology domestication, from appropriation (i.e., identifying the need, buying the item, and installing and adjusting it) to incorporation (i.e., choosing and downloading suitable apps, teaching how to use them, and solving technical problems). Although the clear majority of elderly Swedes have been online for more than a decade, the need for continuous assistance from warm experts seems to persist also among experienced users.
PublisherUniversity of Jyväskylä
MetadataShow full item record
Showing items with similar title or keywords.
Ferrari, Alessio; Bacco, Manlio; Gaber, Kirsten; Jedlitschka, Andreas; Hess, Steffen; Kaipainen, Jouni; Koltsida, Panagiota; Toli, Eleni; Brunori, Gianluca (Elsevier BV, 2022)The domain of rural areas, including rural communities, agriculture, and forestry, is going through a process of deep digital transformation. Digitalisation can have positive impacts on sustainability in terms of greater ...
Luontoympäristön yhteydet työhyvinvointiin ja työssä suoriutumiseen : kysely-, interventio- ja haastattelututkimuksen tuloksia Salonen, Kirsi; Hyvönen, Katriina; Määttä, Katariina; Feldt, Taru; Mauno, Saija; Muotka, Joona (Jyväskylän yliopisto, 2018)
Airola, Ella; Rasi, Päivi (Jyväskylän Yliopisto, 2020)This paper presents a case study on a robotic medication-dispensing service used in the everyday lives of older people in Finnish Lapland through the concept of domestication. The study took an ethnographic approach. A ...
Hänninen, R.; Taipale, S.; Luostari, R. (Sage Publications, 2021)In this article, we (1) examine the various forms of support required by older users (75+) of digital technology and (2) provide a concrete, everyday life rationale for why warm experts play such a pivotal role in the ...
Taipale, Sakari; Oinas, Tomi; Karhinen, Joonas (Elsevier, 2021)The concept of aged heterogeneity has been associated with older adults' ability to adapt to the digital age without a systematic empirical analysis. We analyse retired adults' (aged 62 or more) use of traditional media ...