Debtors' Ethical Perceptions of the Debt Collection Process
Jalonen, J., & Takala, T. (2018). Debtors' Ethical Perceptions of the Debt Collection Process. Electronic Journal of Business Ethics and Organization Studies, 23(1), 14-19. http://ejbo.jyu.fi/pdf/ejbo_vol23_no1_pages_14-19.pdf
Date
2018Discipline
Basic or discovery scholarshipJohtaminenBasic or discovery scholarshipManagement and LeadershipCopyright
© Business and Organization Ethics Network (BON)
This study researches debtors’ perception of debt collection agencies. The research data
shows that a debtor perceives the debt collection as expensive, greedy and uncompromising
as well as even sometimes extortionate and threatening. Yet positive perceptions appeared
such as flexible, well mannered and polite. The debtor’s attitude towards debt collection agencies defines a significant part of the working environment of a debt collection agent – this study provides valuable information to inform the conduct of debt collection agents.
Publisher
Jyväskylän yliopisto, Business and Organization Ethics Network (BON)ISSN Search the Publication Forum
1239-2685Keywords
Original source
http://ejbo.jyu.fi/pdf/ejbo_vol23_no1_pages_14-19.pdfPublication in research information system
https://converis.jyu.fi/converis/portal/detail/Publication/27975422
Metadata
Show full item recordCollections
- EJBO : 2018, Vol. 23, No. 1 [6]
- Kauppakorkeakoulu [1084]