Debtors' Ethical Perceptions of the Debt Collection Process
Jalonen, J., & Takala, T. (2018). Debtors' Ethical Perceptions of the Debt Collection Process. Electronic Journal of Business Ethics and Organization Studies, 23 (1), 14-19. Retrieved from http://ejbo.jyu.fi/pdf/ejbo_vol23_no1_pages_14-19.pdf
© Business and Organization Ethics Network (BON)
This study researches debtors’ perception of debt collection agencies. The research data shows that a debtor perceives the debt collection as expensive, greedy and uncompromising as well as even sometimes extortionate and threatening. Yet positive perceptions appeared such as flexible, well mannered and polite. The debtor’s attitude towards debt collection agencies defines a significant part of the working environment of a debt collection agent – this study provides valuable information to inform the conduct of debt collection agents.
PublisherJyväskylän yliopisto, Business and Organization Ethics Network (BON)