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dc.contributor.authorHepola, Janne
dc.contributor.authorKarjaluoto, Heikki
dc.contributor.authorShaikh, Aijaz A.
dc.date.accessioned2017-12-15T10:28:52Z
dc.date.available2017-12-15T10:28:52Z
dc.date.issued2016
dc.identifier.citationHepola, J., Karjaluoto, H., & Shaikh, A. A. (2016). Consumer Engagement and Behavioral Intention Toward Continuous Use of Innovative Mobile Banking Applications : A Case Study of Finland. In <i>ICIS 2016 : Proceedings the Thirty Seventh International Conference on Information Systems. Digital Innovation at the Crossroads</i> (pp. 1-20). Association for Information Systems (AIS). <a href="http://aisel.aisnet.org/icis2016/ITImplementation/Presentations/11/" target="_blank">http://aisel.aisnet.org/icis2016/ITImplementation/Presentations/11/</a>
dc.identifier.otherCONVID_26345733
dc.identifier.otherTUTKAID_71886
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/56351
dc.description.abstractThis study tests the effects of users’ self-congruence and personal innovativeness on consumer engagement in the context of mobile banking (m-banking) and mobile payment (m-payment) applications. In addition, it examines the effects of engagement and perceived risk on continuous usage intention. We test our hypotheses with two convenience samples of users of m-banking and m-payment applications (total N=1516) using partial least squares structural equation modeling. The results show that a) selfcongruence positively influences all three types of consumer engagement, b) personal innovativeness has a small effect on cognitive processing and affection, c) affection and activation have a positive impact on continuous usage intention, and d) perceived risk moderates the relationship between affection and continuous usage intention. The study contributes to the emerging consumer engagement literature and gives managerial insight into enhancing the level of consumer engagement and continuous usage intention of m-banking and m-payment applications.
dc.language.isoeng
dc.publisherAssociation for Information Systems (AIS)
dc.relation.ispartofICIS 2016 : Proceedings the Thirty Seventh International Conference on Information Systems. Digital Innovation at the Crossroads
dc.relation.urihttp://aisel.aisnet.org/icis2016/ITImplementation/Presentations/11/
dc.subject.otherconsumer engagement
dc.subject.othermobile banking
dc.subject.othermobile payments
dc.subject.otherapplications
dc.titleConsumer Engagement and Behavioral Intention Toward Continuous Use of Innovative Mobile Banking Applications : A Case Study of Finland
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-201712144697
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineMarkkinointifi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.contributor.oppiaineMarketingen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.date.updated2017-12-14T13:15:09Z
dc.relation.isbn978-0-9966831-3-5
dc.type.coarconference paper
dc.description.reviewstatuspeerReviewed
dc.format.pagerange1-20
dc.relation.issn1026-1079
dc.type.versionacceptedVersion
dc.rights.copyright© the Authors, 2016.
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceInternational Conference on Information Systems


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