Näytä suppeat kuvailutiedot

dc.contributor.authorSalo, Markus
dc.contributor.authorMakkonen, Markus
dc.contributor.authorHekkala, Riitta
dc.date.accessioned2017-11-17T12:29:40Z
dc.date.available2017-11-17T12:29:40Z
dc.date.issued2015
dc.identifier.citationSalo, M., Makkonen, M., & Hekkala, R. (2015). "I just cursed and opened a beer" : Explaining Mobile Users' Non-Complaining Behavior Through Coping. In <i>ICIS 2015 : Proceedings the Thirty Sixth International Conference on Information Systems</i> (pp. 1-17). Association for Information Systems (AIS). <a href="http://aisel.aisnet.org/icis2015/proceedings/HumanBehaviorIS/12/" target="_blank">http://aisel.aisnet.org/icis2015/proceedings/HumanBehaviorIS/12/</a>
dc.identifier.otherCONVID_25409835
dc.identifier.otherTUTKAID_68417
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/55917
dc.description.abstractMany users experience frustrating incidents with mobile applications. However, most users do not complain about their highly negative incidents to the application providers. Such dissatisfied non-complainers cause damage to application providers: they tend to exit, switch, and spread negative word-of-mouth. Therefore, it is important to understand why mobile users do not complain about their highly negative incidents. Within information systems (IS), there are no explanations for this dilemma. To address this gap, we conducted a qualitative study. By utilizing the theory of coping as a theoretical lens, we generated a mobile-specific theory that comprises problem-focused and emotion-focused coping strategies as well as control aspects. As a theoretical contribution, we attempt to advance IS research on post-adoptive behaviors and offer one answer to the calls for studying the role of emotions within IS. We also provide practical implications for application providers to better support their users to cope with negative incidents.
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherAssociation for Information Systems (AIS)
dc.relation.ispartofICIS 2015 : Proceedings the Thirty Sixth International Conference on Information Systems
dc.relation.urihttp://aisel.aisnet.org/icis2015/proceedings/HumanBehaviorIS/12/
dc.rightsIn Copyright
dc.subject.othermobile applications
dc.subject.otherpost-adoptive behavior
dc.subject.othernon-complaining
dc.title"I just cursed and opened a beer" : Explaining Mobile Users' Non-Complaining Behavior Through Coping
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-201711174280
dc.contributor.laitosAgora Centerfi
dc.contributor.laitosTietojenkäsittelytieteiden laitosfi
dc.contributor.laitosAgora Centeren
dc.contributor.laitosDepartment of Computer Science and Information Systemsen
dc.contributor.oppiaineTietojärjestelmätiedefi
dc.contributor.oppiaineInformation Systems Scienceen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.date.updated2017-11-17T10:15:10Z
dc.relation.isbn978-0-9966831-1-1
dc.type.coarconference paper
dc.description.reviewstatuspeerReviewed
dc.format.pagerange1-17
dc.relation.issn1026-1079
dc.type.versionacceptedVersion
dc.rights.copyright© the Authors, 2015.
dc.rights.accesslevelopenAccess
dc.relation.conferenceInternational Conference on Information Systems
dc.subject.ysoselviytyminen
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p11867
dc.rights.urlhttps://rightsstatements.org/page/InC/1.0/


Aineistoon kuuluvat tiedostot

Thumbnail

Aineisto kuuluu seuraaviin kokoelmiin

Näytä suppeat kuvailutiedot

In Copyright
Ellei muuten mainita, aineiston lisenssi on In Copyright