dc.contributor.author | Ruggiero, Aino | |
dc.contributor.author | Vos, Marita | |
dc.date.accessioned | 2017-07-13T10:58:27Z | |
dc.date.available | 2017-07-13T10:58:27Z | |
dc.date.issued | 2014 | |
dc.identifier.citation | Ruggiero, A., & Vos, M. (2014). Social Media Monitoring for Crisis Communication : Process, Methods and Trends in the Scientific Literature. <i>Online Journal of Communication and Media Technologies</i>, <i>4</i>(1), 105-130. <a href="https://doi.org/10.29333/ojcmt/2457" target="_blank">https://doi.org/10.29333/ojcmt/2457</a> | |
dc.identifier.other | CONVID_22969077 | |
dc.identifier.other | TUTKAID_58904 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/54928 | |
dc.description.abstract | This literature review study aims at clarifying current knowledge on social media monitoring
from the perspective of organizational communication and public relations. It also contributes
to crisis communication by shedding light on how fast developing social media discourse can
be followed and analysed in order to understand citizens’ needs throughout all the phases of a
crisis. The findings of this study reveal a number of insights in the scientific literature on the
concept of monitoring, the monitoring process, methods, tools and solutions, methodological
issues and trends covering the years 2009–2012. In the literature, social media monitoring is
described as a process which comprises various steps: preparation, data collection, data
analysis and reporting. The methodological issues discussed in the literature show the many
challenges still to be addressed. Knowledge connecting the results of monitoring activities to
communication strategy making is lacking, indicating a gap to be filled in future studies. | |
dc.language.iso | eng | |
dc.publisher | Faculty of Communication and Media Studies, Eastern Mediterranean University | |
dc.relation.ispartofseries | Online Journal of Communication and Media Technologies | |
dc.relation.uri | http://www.ojcmt.net/download/social-media-monitoring-for-crisis-communication-process-methods-and-trends-in-the-scientific.pdf | |
dc.subject.other | kriisiviestintä | |
dc.subject.other | sosiaalinen media | |
dc.subject.other | crisis communication | |
dc.subject.other | social media | |
dc.title | Social Media Monitoring for Crisis Communication : Process, Methods and Trends in the Scientific Literature | |
dc.type | article | |
dc.identifier.urn | URN:NBN:fi:jyu-201707133296 | |
dc.contributor.laitos | Viestintätieteiden laitos | fi |
dc.contributor.laitos | Department of Communication | en |
dc.contributor.oppiaine | Yhteisöviestintä | |
dc.type.uri | http://purl.org/eprint/type/JournalArticle | |
dc.date.updated | 2017-07-13T09:15:04Z | |
dc.type.coar | http://purl.org/coar/resource_type/c_2df8fbb1 | |
dc.description.reviewstatus | peerReviewed | |
dc.format.pagerange | 105-130 | |
dc.relation.issn | 1986-3497 | |
dc.relation.numberinseries | 1 | |
dc.relation.volume | 4 | |
dc.type.version | publishedVersion | |
dc.rights.copyright | © Online Journal of Communication and Media Technologies, 2014. This is an open access article published by Faculty of Communication and Media Studies, Eastern Mediterranean University. | |
dc.rights.accesslevel | openAccess | fi |
dc.subject.yso | kriisiviestintä | |
dc.subject.yso | sosiaalinen media | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p18528 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p20774 | |
dc.relation.doi | 10.29333/ojcmt/2457 | |
dc.type.okm | A1 | |