SERVICE SCIENCE - kehittyvä tieteenhaara
Tutkimusalueen virallinen nimi on Service Science Management and Engineering, ja sen lanseerasi IBM vuonna 2004. Tarve Service sciencen, eli palveluliiketoiminnan, tutkimiselle ja kehittämiselle kumpuaa palveluiden kasvaneesta roolista elinkeinoelämässä.
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Agora Center, Jyväskylän yliopistoMetadata
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Recombining Operant Resources : Integrating Service Design and Service Engineering to Improve Service Innovation
Vikström, Meri; Tuunanen, Tuure; Hönigsberg, Sarah (University of Hawaiʻi at Mānoa, 2024)Service design and service engineering are being positioned as facilitators for service innovation, yet the research on these fields is siloed. This conceptual paper proposes integrating service design and service engineering ... -
Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure (Emerald, 2024)Purpose – This research investigates the systematic reuse of service concept elements within modular service design, aiming to offer actionable insights into effective conceptualization of services and extending methodological ... -
Pre-service and in-service teachers’ experiences of inquiry-based primary science teaching : a collaborative team teaching model
Havu-Nuutinen, Sari; Kervinen, Anttoni; Uitto, Anna; Laine, Aulikki; Koliseva, Anniina; Pyykkö, Lassi; Impiö, Pentti; Aittola, Tiina (Scientia Socialis, 2019)This research clarifies how a collaborative team teaching model (CTTM) can support both pre-service and in-service teachers’ professional development in using inquiry-based science teaching in primary schools. The data ... -
Potential and challenges in home care service process optimization : a route optimization approach
Nakari, Pentti J. E. (University of Jyväskylä, 2016)Aging of the population is an increasing problem in many countries, including Finland, and it poses a challenge to public services such as home care. Vehicle routing optimization (VRP) type optimization solutions are one ... -
Design Principles for Virtual Reality Applications Used in Collaborative Service Encounters
Pöyry, Essi; Holopainen, Jani; Parvinen, Petri; Mattila, Osmo; Tuunanen, Tuure (SAGE Publications, 2024)Immersive technologies like virtual reality (VR) provide new opportunities to augment service encounters by supporting customer–service agent collaboration and problem-solving. Guided by the value cocreation and service ...