Show simple item record

dc.contributor.authorLaajalahti, Anne
dc.contributor.authorHyvärinen, Jenni
dc.contributor.authorVos, Marita
dc.date.accessioned2016-03-21T09:32:30Z
dc.date.available2016-03-21T09:32:30Z
dc.date.issued2016
dc.identifier.citationLaajalahti, A., Hyvärinen, J., & Vos, M. (2016). Crisis Communication Competence in Co-Producing Safety with Citizen Groups. <i>Social Sciences</i>, <i>5</i>(1), Article 13. <a href="https://doi.org/10.3390/socsci5010013" target="_blank">https://doi.org/10.3390/socsci5010013</a>
dc.identifier.otherCONVID_25607011
dc.identifier.otherTUTKAID_69503
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/49128
dc.description.abstractThe aim of this article is to explore interpersonal communication competence needed by crisis communication and management experts when co-operating with citizen groups in response to emergencies. Moreover, the purpose is to understand how response organizations can further develop this crisis communication competence and so contribute to the functioning of response networks. The research task is approached qualitatively by eliciting crisis communication and management experts’ (n = 33) perceptions of the interpersonal communication competence response organizations needs when co-operating with citizen groups. The data were gathered via an international online questionnaire using a method referred to as “thematic writing” and consist of written responses to open-ended questions on what constitutes the core of crisis communication competence and what aspects of it need more attention. The research findings indicate that co-producing safety with citizen groups demands crisis communication competence related to message production, message reception, and interaction between experts and citizen groups. In addition, the findings clarify what areas of crisis communication competence need to be further developed to facilitate co-operation between experts and citizen groups. However, the authors suggest that crisis communication competence should not be seen solely as a characteristic of individual crisis communicators but approached as a networked and co-created area of competence.
dc.language.isoeng
dc.publisherM D P I AG
dc.relation.ispartofseriesSocial Sciences
dc.subject.othercommunity approach
dc.subject.othercrisis communication competence
dc.subject.otherinterpersonal communication competence
dc.titleCrisis Communication Competence in Co-Producing Safety with Citizen Groups
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201603181890
dc.contributor.laitosAgora Centerfi
dc.contributor.laitosViestintätieteiden laitosfi
dc.contributor.laitosAgora Centeren
dc.contributor.laitosDepartment of Communicationen
dc.contributor.oppiaineHumanistinen koulutusala
dc.contributor.oppiaineYhteisöviestintä
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.date.updated2016-03-18T13:15:04Z
dc.type.coarjournal article
dc.description.reviewstatuspeerReviewed
dc.relation.issn2076-0760
dc.relation.numberinseries1
dc.relation.volume5
dc.type.versionpublishedVersion
dc.rights.copyright© the Authors, 2016. This is an open access article distributed under the Creative Commons Attribution License (CC BY).
dc.rights.accesslevelopenAccessfi
dc.subject.ysokriisiviestintä
jyx.subject.urihttp://www.yso.fi/onto/yso/p18528
dc.rights.urlhttp://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.3390/socsci5010013


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record

© the Authors, 2016. This is an open access article distributed under the Creative Commons Attribution License (CC BY).
Except where otherwise noted, this item's license is described as © the Authors, 2016. This is an open access article distributed under the Creative Commons Attribution License (CC BY).