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dc.contributor.advisorCroucher, Stephen
dc.contributor.authorPenman, Eloise S.
dc.date.accessioned2015-09-24T13:41:50Z
dc.date.available2015-09-24T13:41:50Z
dc.date.issued2015
dc.identifier.otheroai:jykdok.linneanet.fi:1496379
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/47189
dc.description.abstractA healthcare environment consists of a number of people who perform different roles, and at differing levels of seniority on the workplace hierarchy. How these people communicate with each other is based on many individual factors, including language, culture, ethnicity, and in what way they perceive their own and others’ seniority. These factors can complicate communication, and lead to communication that is ineffective and/or failed. This thesis used the Communication Accommodation Theory to explain how verbal communication between healthcare providers is achieved, and Social Identity Theory to explain why communication is achieved in a particular way. Through analysis of one-on-one interviews with a cross-section of healthcare providers at a private hospital in England this study aimed to research the role of social identity in communication between healthcare providers. Comprehension and open communication were found to be the ultimate aim of most communicative interactions between healthcare providers, irrespective of professional function or rank. It is believed this study has implications for the awareness of the way in which healthcare providers communicate with each other, and could increase the efficacy of such communication and the quality of healthcare received by patients.en
dc.format.extent1 verkkoaineisto (103 sivua)
dc.language.isoeng
dc.rightsJulkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.fi
dc.rightsThis publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.en
dc.subject.otherCommunication accommodation
dc.subject.otherhealthcare
dc.subject.otherhealthcare providers
dc.subject.otherpatients
dc.titleCommunication accommodation between healthcare providers at a private hospital in England : how does identity talk?
dc.identifier.urnURN:NBN:fi:jyu-201509243260
dc.type.ontasotPro gradufi
dc.type.ontasotMaster's thesisen
dc.contributor.tiedekuntaHumanistinen tiedekuntafi
dc.contributor.tiedekuntaFaculty of Humanitiesen
dc.contributor.laitosViestintätieteiden laitosfi
dc.contributor.laitosDepartment of Communicationen
dc.contributor.yliopistoUniversity of Jyväskyläen
dc.contributor.yliopistoJyväskylän yliopistofi
dc.contributor.oppiaineIntercultural Communication (maisteriohjelma)fi
dc.contributor.oppiaineMaster's Degree Programme in Intercultural Communicationen
dc.date.updated2015-09-24T13:41:51Z
dc.rights.accesslevelopenAccessfi
dc.contributor.oppiainekoodi3134
dc.subject.ysoviestintä
dc.subject.ysoterveydenhuolto
dc.subject.ysososiaalinen identiteetti
dc.subject.ysoyksityissairaalat
dc.subject.ysoEnglanti


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