Showing items with similar title or keywords.

• Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes 

  Penttilä, Jaana (2012)

  Ulkomaalaistaustaisten asukkaiden ja turistien määrä Suomessa on kasvanut huomattavasti viime vuosien aikana. Yritysten resurssien ohjaaminen tämän alati kasvavan ja ostovoimaisen asiakaskunnan tarpeiden huomioimiseen voisi ...

• Communicating interculturality in the workplace 

  Lahti, Malgorzata (University of Jyväskylä, 2015)

• Constructing intercultural competence in Italian social service and healthcare organizations : pedagogical design, effectiveness research, and alternative visions for promoting ethnorelativism 

  Castiglioni, Ida (University of Jyväskylä, 2013)

• Exploring citizens' judgments about the legitimacy of public policies on refugees : in search of clues for governments' communication and public diplomacy strategies 

  Canel, Maria Jose; Oliveira, Evandro Samuel; Luoma-aho, Vilma (Emerald Publishing Limited, 2017)

  Purpose To introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of operationalizing legitimacy typologies that allows exploring and comparing how ...

• Intercultural empathy between Palestinian and Israeli individuals : a qualitative study utilizing grounded theory 

  Jackson, Kelsea Jayne (2017)

  This study addresses intercultural empathy as a concept, and if or how it might be present among conflicting parties, specifically between Palestinian and Israeli individuals. Since there are many definitions of the word ...