Enhancing the Usability of Telecare Devices
Ojel-Jaramillo, J. M. & Cañas, J. J. (2006). Enhancing the Usability of Telecare Devices. Human Technology, Volume 2 (1), pp. 103-118. URN:NBN:fi:jyu-2006161. Retrieved from http://www.humantechnology.jyu.fi
Julkaistu sarjassa
Human Technology: An Interdisciplinary Journal on Humans in ICT EnvironmentsPäivämäärä
2006Tekijänoikeudet
© 2006 José Manuel Ojel-Jaramillo & José Juan Cañas, and the Agora Center, University of Jyväskylä
Demographic and sociological changes in the last 50 years have forced Western
societies to create services to attend to elderly people in their homes, where they can live
within familiar environments. Telecare involves a device plugged into a telephonic network
that provides access to teams of professionals who can attend to the needs of the elderly in
their homes. These devices have been designed according to the principles of universal
design, but the great number of erroneous calls to telecare centers point to the necessity of
enhancing the usability of the devices. One analysis of the cognitive functioning of elderly
people showed that a possible cause of these errors could be the difficulty elderly people have
when processing language. In our experiment, we tested the hypothesis that the numbers of
errors could be reduced by using icons instead of words in the device interface. The results
support this hypothesis.
Julkaisija
University of Jyväskylä, Agora CenterISSN Hae Julkaisufoorumista
1795-6889
Alkuperäislähde
http://www.humantechnology.jyu.fiMetadata
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- Human technology [245]
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