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dc.contributor.authorRydman, Vilja M. R.
dc.contributor.authorSaari, Eveliina
dc.date.accessioned2023-09-12T10:13:39Z
dc.date.available2023-09-12T10:13:39Z
dc.date.issued2023
dc.identifier.citationRydman, V. M. R., & Saari, E. (2023). Empatia : video reflection method for reflecting on empathic interactions between care worker and client. <i>Journal of Workplace Learning</i>, <i>35</i>(8), 713-731. <a href="https://doi.org/10.1108/JWL-11-2022-0144" target="_blank">https://doi.org/10.1108/JWL-11-2022-0144</a>
dc.identifier.otherCONVID_184669992
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/89048
dc.description.abstractPurpose This paper aims to introduce the Empatia video reflection method, designed to enhance care workers’ awareness of empathic care. The method makes the quality of care visible, which is needed when digitalization efforts in elder care focus on the efficiency and adequacy of care work. Design/methodology/approach The Empatia method leans on previous studies of the interaction between care professionals and clients and elaborates further previous video reflection methods. In empathic care work, the care worker sees the client on their life continuum, rather than focusing on only medical treatments. Findings The empirical example demonstrates how a care worker gained awareness of their empathic interaction habits. Within the work community, the reflection process sparked discussions on values: the purpose of care work and how to conduct empathic care. Focusing on empathic relationships in care fosters both the client’s and the care worker’s well-being. Practical implications The strength of the Empatia method is that it makes empathy visible in interaction and something that is individually and collectively learnable. The Empatia includes an analytical tool for researchers to reveal empathy in client interaction. It can be developed further into a reflection tool for service work to learn how to be empathic in service encounters. Originality/value Compared to other video-stimulated recall methods, the Empatia involves contextual understanding of care work. Empowering positive interactions instead of detecting errors and solving problems is a novel concept and is scantily used in studies of organizational learning. The Empatia provides a detailed method description that allows for the replication of the method by anyone.en
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherEmerald
dc.relation.ispartofseriesJournal of Workplace Learning
dc.rightsCC BY 4.0
dc.subject.otherreflection
dc.subject.othervideo-stimulation
dc.subject.otherempathy
dc.subject.otherlearning
dc.subject.otherelder care
dc.subject.otherinteraction
dc.titleEmpatia : video reflection method for reflecting on empathic interactions between care worker and client
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-202309125071
dc.contributor.laitosKieli- ja viestintätieteiden laitosfi
dc.contributor.laitosDepartment of Language and Communication Studiesen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.format.pagerange713-731
dc.relation.issn1366-5626
dc.relation.numberinseries8
dc.relation.volume35
dc.type.versionpublishedVersion
dc.rights.copyright© Vilja M.R. Rydman and Eveliina Saari. Published by Emerald Publishing Limited
dc.rights.accesslevelopenAccessfi
dc.subject.ysoreflektio
dc.subject.ysooppiminen
dc.subject.ysovideo
dc.subject.ysoempatia
dc.subject.ysohoitohenkilöstö
dc.subject.ysovanhustenhuolto
dc.subject.ysovuorovaikutus
dc.subject.ysohoitotyö
dc.subject.ysohoivatyö
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p23563
jyx.subject.urihttp://www.yso.fi/onto/yso/p2945
jyx.subject.urihttp://www.yso.fi/onto/yso/p8368
jyx.subject.urihttp://www.yso.fi/onto/yso/p8625
jyx.subject.urihttp://www.yso.fi/onto/yso/p16042
jyx.subject.urihttp://www.yso.fi/onto/yso/p12787
jyx.subject.urihttp://www.yso.fi/onto/yso/p10591
jyx.subject.urihttp://www.yso.fi/onto/yso/p10684
jyx.subject.urihttp://www.yso.fi/onto/yso/p7422
dc.rights.urlhttps://creativecommons.org/licenses/by/4.0/
dc.relation.doi10.1108/JWL-11-2022-0144
jyx.fundinginformationThis article was born as a part of the research project carried out by the Finnish Institute of Occupational Health in 2020–2022: Enemmän aikaa empatialle? More time for empathy? The project was funded by the Finnish Institute of Occupational Health, the Finnish Work Environment Fund (project number 200101) and partner organizations City of Jyväskylä (services for the aged), City of Helsinki (services for the aged), Diakoniasäätiön Foibe sr and Viola-kotiyhdistys ry. The authors would like to express their gratitude to all the funders for their support.
dc.type.okmA1


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