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dc.contributor.authorNoor, Anam
dc.contributor.authorMehmood, Muhammad Daniyal
dc.contributor.authorDas, Teerath
dc.contributor.editorTaibi, Davide
dc.contributor.editorKuhrmann, Marco
dc.contributor.editorMikkonen, Tommi
dc.contributor.editorKlünder, Jil
dc.contributor.editorAbrahamsson, Pekka
dc.date.accessioned2023-01-04T07:19:57Z
dc.date.available2023-01-04T07:19:57Z
dc.date.issued2022
dc.identifier.citationNoor, A., Mehmood, M. D., & Das, T. (2022). End Users’ Perspective of Performance Issues in Google Play Store Reviews. In D. Taibi, M. Kuhrmann, T. Mikkonen, J. Klünder, & P. Abrahamsson (Eds.), <i>PROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings</i> (pp. 603-609). Springer International Publishing. Lecture Notes in Computer Science, 13709. <a href="https://doi.org/10.1007/978-3-031-21388-5_45" target="_blank">https://doi.org/10.1007/978-3-031-21388-5_45</a>
dc.identifier.otherCONVID_164838164
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/84746
dc.description.abstractThe success of mobile applications is closely tied to their performance which shapes the user experience and satisfaction. Most users often delete mobile apps from their devices due to poor performance indicating a mobile app’s failure in the competitive market. This paper performs a quantitative and qualitative analysis and investigates performance-related issues in Google Play Store reviews. This study has been conducted on 368,704 reviews emphasizing more 1- and 2-star reviews distributed over 55 Android apps. Our research also reports a taxonomy of 8 distinct performance issues obtained using manual inspection. Our findings show that end-users recurrently raised Updation (69.11%), Responsiveness (25.11%), and Network (3.28%) issues among others. These results can be used as preliminary steps towards understanding the key performance concerns from the perspective of end users. Furthermore, Our long-term objective will be to investigate whether developers resolve these performance issues in their apps.en
dc.format.extent682
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherSpringer International Publishing
dc.relation.ispartofPROFES 2022 : 23rd International Conference on Product-Focused Software Process Improvement, Proceedings
dc.relation.ispartofseriesLecture Notes in Computer Science
dc.rightsIn Copyright
dc.subject.otherAndroid mobile apps
dc.subject.otherGoogle play reviews
dc.subject.otherperformance related issues
dc.titleEnd Users’ Perspective of Performance Issues in Google Play Store Reviews
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-202301041101
dc.contributor.laitosInformaatioteknologian tiedekuntafi
dc.contributor.laitosFaculty of Information Technologyen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.relation.isbn978-3-031-21387-8
dc.type.coarhttp://purl.org/coar/resource_type/c_5794
dc.description.reviewstatuspeerReviewed
dc.format.pagerange603-609
dc.relation.issn0302-9743
dc.type.versionacceptedVersion
dc.rights.copyright© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2022
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceInternational Conference on Product-Focused Software Process Improvement
dc.subject.ysoasiakastyytyväisyys
dc.subject.ysotyytyväisyys
dc.subject.ysokäytettävyys
dc.subject.ysosuorituskyky
dc.subject.ysomobiililaitteet
dc.subject.ysomobiilisovellukset
dc.subject.ysoloppukäyttäjät
dc.subject.ysoGoogle
dc.subject.ysokäyttäjät
dc.subject.ysoAndroid
dc.subject.ysokäyttäjäkokemus
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p7217
jyx.subject.urihttp://www.yso.fi/onto/yso/p1832
jyx.subject.urihttp://www.yso.fi/onto/yso/p3785
jyx.subject.urihttp://www.yso.fi/onto/yso/p14041
jyx.subject.urihttp://www.yso.fi/onto/yso/p4834
jyx.subject.urihttp://www.yso.fi/onto/yso/p27414
jyx.subject.urihttp://www.yso.fi/onto/yso/p17108
jyx.subject.urihttp://www.yso.fi/onto/yso/p22952
jyx.subject.urihttp://www.yso.fi/onto/yso/p16550
jyx.subject.urihttp://www.yso.fi/onto/yso/p25623
jyx.subject.urihttp://www.yso.fi/onto/yso/p25337
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi10.1007/978-3-031-21388-5_45
dc.type.okmA4


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