User expectations, use experiences and continued adoption of a mobile secure communication application
Kari, T., Makkonen, M., Frank, L., & Kettunen, E. (2018). User expectations, use experiences and continued adoption of a mobile secure communication application. In P. Kourouthanassis, P. Markopoulos, A. Pateli, N. Pouloudi, A. Pucihar, & J. V. D. Cunha (Eds.), MCIS 2018 : 12th Mediterranean Conference on Information Systems. MCIS.
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2018Copyright
© the Authors, 2018
The importance of secure communication between employees in enterprises and governmental organizations
as well as technologies to support that has increased tremendously over the past years. This
study examines the user expectations before and the use experiences during the implementation phase
of a mobile secure communication application together with expectation–confirmation and its influence
on continued adoption. The study is explorative in nature and empirically based on thematic
analysis of qualitative data collected from pilot users of a mobile secure communication application
who work in a governmental organization in Finland. The theoretical basis of the study draws from
two well-established theories: the expectation–confirmation theory (ECT) and the unified theory of
acceptance and use of technology (UTAUT). The findings reveal the user expectations before and the
use experiences during the implementation phase that are important for users in terms of continued
adoption of a mobile secure communication application. The findings are also reflected on the
UTAUT.
...
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MCISParent publication ISBN
978-960-7260-61-1Conference
Mediterranean Conference on Information SystemsIs part of publication
MCIS 2018 : 12th Mediterranean Conference on Information SystemsKeywords
security user expectations use experience IS security implementation secure communication mobile application expectation - confirmation theory unified theory of acceptance and use of technology turvallisuus yksityisyys käyttäjäkokemus omaksuminen käyttöönotto turvallisuusviestintä mobiilisovellukset adoptio
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https://converis.jyu.fi/converis/portal/detail/Publication/28650229
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