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    "Haes tyttö joku osaava paikalle": customer incivility at work : a qualitative study of customer service employees' accounts

    "Haes tyttö joku osaava paikalle": customer incivility at work : a qualitative study of customer service employees' accounts by Lohilahti, Ella

    Published 2021
    Subjects:
    Theses Master thesis
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