I Know What You Think About Your Last Vacation : A Topic Modelling Approach for Destination Online Reviews
Abstract
Online reviews (ORs) have garnered interdisciplinary attention, notably in hospitality and tourism. Despite their significance, concerns about OR credibility persist. Destination Management Organizations increasingly recognize ORs as valuable sources of firsthand, authentic feedback from consumers. However, there remains a dearth of cross-continental investigations into ORs, particularly concerning themes discussed by local and international travelers across various destinations. To address this gap, we employ Latent Dirichlet Analysis—a probabilistic technique to extract topics from a given corpus—to examine 10350 TripAdvisor reviews from 12 destinations in Ghana and Indonesia. Our analysis reveals shared concerns among domestic and international travelers regarding activities, destination attractions, local staff attitudes, and positive visitor experiences. This study advances insights, highlights limitations, and lays the groundwork for future research.
Main Authors
Format
Conferences
Conference paper
Published
2024
Series
Subjects
Publication in research information system
Publisher
Springer Nature
The permanent address of the publication
https://urn.fi/URN:NBN:fi:jyu-202412047614Use this for linking
Parent publication ISBN
978-3-031-58838-9
Review status
Peer reviewed
ISSN
2198-7246
DOI
https://doi.org/10.1007/978-3-031-58839-6_40
Conference
e-Tourism Conference
Language
English
Published in
Springer Proceedings in Business and Economics
Is part of publication
Information and Communication Technologies in Tourism 2024 : ENTER 2024 International eTourism Conference, Izmir, Türkiye, January 17–19
Citation
- Quarshie, B., Santoso, H. B., Rachmat Chrismanto, A., Ngubeni, P., & Ukpabi, D. (2024). I Know What You Think About Your Last Vacation : A Topic Modelling Approach for Destination Online Reviews. In K. Berezina, L. Nixon, & A. Tuomi (Eds.), Information and Communication Technologies in Tourism 2024 : ENTER 2024 International eTourism Conference, Izmir, Türkiye, January 17–19 (pp. 385-397). Springer Nature. Springer Proceedings in Business and Economics. https://doi.org/10.1007/978-3-031-58839-6_40
License
Copyright© The Author(s) 2024