フィンランドのネウボラの視察から見えたわが国の利用者支援事業の課題 －ケースの視察及び利用者インタビューから－ [Issues Related to Japan's User Support Project for Children and Childcare Support System Discovered by Visiting Neuvola in Finland]

The aim of this article is to introduce Neuvola, a childrearing support service in Finland, and to discuss issues related to Japanʼs User Support Project for Children and Childcare Support System. The authors visited and sat in on Neuvola sessions for three clients, and they conducted interviews with a client between October 4 and 8, 2015. Clients and Neuvola nurses were relaxed, and clients initiated the topics discussed during the visit. There was rapport between clients and Neuvola nurses, and clients seemed to be at ease in receiving the service. During the interviews, the client mentioned that she was able to talk about sensitive issues because the nurses would help the family to move in the right direction. Moreover, an information sharing system through ICT had been created between related facilities so that clients did not need to repeat their stories whenever they were referred to other facilities. On the other hand, it became clear that, like Japan, there were budgetary issues limiting Neuvola office hours in some communities. Findings made by visiting Neuvola suggest that it is important for the User Support Project to establish a system and an environment that enable clients and workers to develop mutual trust.