Data-driven value creation in digitalizing public service
Madhala, P., Helander, N., Raatikainen, M., Rannisto, A., Setälä, M., & Mikkonen, T. (2023). Data-driven value creation in digitalizing public service. In H. Väyrynen, N. Helander, & H. Jalonen (Eds.), Public Innovation and Digital Transformation (pp. 92-110). Routledge. https://doi.org/10.4324/9781003230854-6
© Contributors, 2023
Data has become an important asset in value creation. Organizations are dealing with a huge amount of data generated on different platforms. In dynamic environments, public organizations have an opportunity to make innovations by applying innovative technologies, implementing big data, and enabling data analytics capabilities that can create value. Evidence from the literature shows that organizations need data analytics capabilities to achieve data-driven value creation. In this chapter, based on a literature review and case example, the aim is to present the factors enabling public innovations from the big data analytics perspective; a theoretical framework for data-driven value creation in public innovation is proposed, incorporating the concepts of data and data analytics and different data-driven value propositions. The case concerns a community centre owned by City of Turku in Finland, where was identified the different big data analytics capabilities for efficient building management. The data generated in the building helps those in charge to understand building performance and make decisions on managing the building, and also to serve citizens through more efficient resource utilization. The role of the case example is to determine which big data analytics capabilities are required to achieve value creation in the public innovation process. ...
Parent publication ISBN978-1-032-13741-4
Is part of publicationPublic Innovation and Digital Transformation
Publication in research information system
MetadataShow full item record
Additional information about fundingOA Funder: Tampere University, Finland
Showing items with similar title or keywords.
Lumivalo, Juuli; Päivärinta, Tero; Tuunanen, Tuure (Edward Elgar Publishing, 2023)Building a versatile portfolio of public and private digital-enabled services is vital in rural and sparsely populated regions, where traditional market mechanisms alone cannot guarantee the availability of essential ...
Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions Raatikainen, Pasi (2018)Tässä tutkielmassa tarkastellaan nykyistä markkinoiden tilannetta, jossa digitaalisen palvelut ovat muodostuneet merkittäväksi, ja merkitykseltään yhä kasvavaksi tuoteryhmäksi. Uusia digitaalisia sovelluksia, jotka hyödyntävät ...
Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems : A Structured Literature Review Li, Mengcheng; Tuunanen, Tuure (University of Hawai'i at Manoa, 2020)This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology ...
Tuunanen, Tuure; Lumivalo, Juuli; Vartiainen, Tero; Zhang, Yixin; Myers, Michael D. (SAGE Publications, 2023)This study identifies micro-level value co-creation mechanisms that support the design of digital services. As services are now becoming digital—or at least digitally enabled—how to design digital services that enable value ...
Watkowski, Laura; Drechsler, Andreas; Hönigsberg, Sarah (Association for Information Systems, 2023)Governments worldwide recognize a need to provide services online to their citizens. Increasingly, these services have become sophisticated through the application of advanced technologies. Nevertheless, the adoption of ...