Vammaispalvelun asiakas-työntekijäsuhteen rakentuminen vuorovaikutuksessa
Julkaistu sarjassa
JYU DissertationsTekijät
Päivämäärä
2021Tekijänoikeudet
© The Author & University of Jyväskylä
Social work plays a key role in ensuring equality for citizens, as successful social work can ensure that marginalized people receive the support and help they need. The route toward the achievement of set welfare policy goals is built both at the level of the institution and management, as well as in the everyday encounters between workers and clients. However, social services also receive
criticism from clients due to clients´ experiences of inequality and injustice. The aim of this dissertation is to describe how the client-worker relationship in disability services is constructed discursively through interaction. This research produces information that supports the creation of client-worker relationships and thereby the development of client services and experiences. Specifically, this dissertation consists of four qualitative research articles. The data consist of blog posts written by clients of disability services and their relatives, interviews with disability service workers, and observation data from disability services’ client juries. The research also relies on social constructionism and utilizes various discursive methods of analysis. The results show that the meaning of the client-worker relationship is constructed by the simultaneous negotiation of institutional roles as well as interpersonal expectations and needs, which are rooted in the contradiction
between interpersonality and institutionalism. The discourse of the institutional role is associated with a power asymmetry that appears problematic, especially when the meanings constructed by the worker about the client and the client’s needs conflict with and overrule the client’s own meanings. The conclusions problematize the role of the client-worker relationship in preventing client
exclusion from the perspective of building experiences of inclusion and eliminating otherness.
Keywords: Client-worker relationship, disability services, interpersonal communication, relational dialectics, identity, power, conflict
...
Julkaisija
Jyväskylän yliopistoISBN
978-951-39-8914-9ISSN Hae Julkaisufoorumista
2489-9003Julkaisuun sisältyy osajulkaisuja
- Artikkeli I: Nykänen, H., Mikkola, L., & Asunta, L. (2018). Sosiaalipalveluiden työntekijöiden ja vammaisten asiakkaiden vuorovaikutuksen diskurssit asiakkaiden blogikeskusteluissa. Janus : sosiaalipolitiikan ja sosiaalityön tutkimuksen aikakauslehti, 26(3), 208-227. DOI: 10.30668/janus.67872
- Artikkeli II: Nykänen, H., & Mikkola, L. (2020). The Discursive Struggles of the Client–Worker Relationship in the Social Services. Qualitative Research in Medicine and Healthcare, 4(1), 13-21. DOI: 10.4081/qrmh.2020.8688
- Artikkeli III: Nykänen, H., Asunta, L., & Mikkola, L. (2020). Discursive Strategies to Negotiate Power Relations in Disability Services Client Juries. Health Communication, ahead-of-print. DOI: 10.1080/10410236.2020.1851455
- Artikkeli IV: Nykänen. H. ”Between a rock and a hard place”: challenging encounters between client and social services worker in disability services. Manuscript in review.
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