Exploring the Critical Success Factors in Social and Health Care Information Systems Project Procurement

Abstract

A welfare reform involving the mixing of social and health services is being introduced by the Finnish government. Several factors have been identified for this shift, the most relevant of which is that many information systems are not interoperable and data-related problems have been identified. Management and isolated offers of service. Digitalizing to solve these issues is part of the government’s policy. This paper outlines the change landscape and explores the architectural options of the proposed digitalisation process and crucial success factors. The Undertaking The design is applied to the largest county, which consists of over 1,900 information systems related to social support and health care. The goal is to design a single joint framework with no more than 300 supporting information systems, resulting in savings of EUR 3 billion. Six key scientific conclusions are presented as the results.