Contents and functions of dramatizations in team decision making
Horila, T. (2021). Contents and functions of dramatizations in team decision making. International Journal of Business Communication, 58(3), 358-385. https://doi.org/10.1177/2329488417743983
Published inInternational Journal of Business Communication
© SAGE Publications, 2017
This study examines the contents and functions of dramatizations in natural team decision making. Theoretically, the study employs symbolic convergence theory to understand decision making as a complex phenomenon constructed in symbolic communication. Observational meeting data and thematic interview data from an autonomous team in Finland were analyzed. A fantasy theme analysis and an inductive, rhetorical discourse analysis revealed three rhetorical visions and seven functions of dramatizations in the team’s decision making. Visions represented social, righteous, and pragmatic master analogues. The functions of dramatizations were legitimizing independent and current decisions, reinforcing past decisions, arguing, leading, embedding decisions, and controlling decision making. Symbolic realities were constructed and refined before, during, and after decision making. The processes of creating and using dramatizations were intertwined and simultaneous. The interview analysis showed the team was aware of many of these processes. The applicability of symbolic convergence theory in team decision-making research and training is discussed, specifically in connection to communication competence. ...
PublisherSage Publications, Inc.
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Additional information about fundingThis research has been supported by the University of Jyväskylä, Finnish Work Environment Fund, Ella and Georg Ehrnrooth Foundation, and the Academy of Finland.
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