dc.contributor.author | Shaikh, Aijaz | |
dc.contributor.author | Karjaluoto, Heikki | |
dc.contributor.author | Liébana-Cabanillas, Francisco | |
dc.date.accessioned | 2020-01-03T10:17:46Z | |
dc.date.available | 2020-01-03T10:17:46Z | |
dc.date.issued | 2019 | |
dc.identifier.citation | Shaikh, A., Karjaluoto, H., & Liébana-Cabanillas, F. (2019). What drives customer satisfaction and well-being in ridesharing? : A developing country perspective. In <i>ICEB 2019 : Proceedings of the 19th International Conference on Electronic Business</i> (Article 52). International Consortium for Electronic Business. Proceedings of the International Conference on Electronic Business. <a href="https://aisel.aisnet.org/iceb2019/52/" target="_blank">https://aisel.aisnet.org/iceb2019/52/</a> | |
dc.identifier.other | CONVID_33940661 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/67085 | |
dc.description.abstract | This study examines ridesharing services from the customer perspective in a developing country context and investigates two significant post-adoption and marketing consequences: satisfaction and well-being. Using a purposeful sampling technique, six semi-structured in-depth interviews were conducted in Sindh province, Pakistan. Among the major findings are that customers’ awareness of the services and how to use the mobile application, convenience of use, high perceived value, the quality of information available in the ridesharing mobile app, real-time location services, and an effective complaint resolution mechanism promote customer satisfaction and well-being. This study includes implications and an agenda for future research. | en |
dc.format.mimetype | application/pdf | |
dc.language | eng | |
dc.language.iso | eng | |
dc.publisher | International Consortium for Electronic Business | |
dc.relation.ispartof | ICEB 2019 : Proceedings of the 19th International Conference on Electronic Business | |
dc.relation.ispartofseries | Proceedings of the International Conference on Electronic Business | |
dc.relation.uri | https://aisel.aisnet.org/iceb2019/52/ | |
dc.rights | In Copyright | |
dc.subject.other | sharing economy | |
dc.subject.other | ridesharing services | |
dc.subject.other | consumer satisfaction | |
dc.subject.other | consumer well-being | |
dc.subject.other | Sindh | |
dc.title | What drives customer satisfaction and well-being in ridesharing? : A developing country perspective | |
dc.type | conferenceObject | |
dc.identifier.urn | URN:NBN:fi:jyu-202001031021 | |
dc.contributor.laitos | Kauppakorkeakoulu | fi |
dc.contributor.laitos | School of Business and Economics | en |
dc.contributor.oppiaine | Markkinointi | fi |
dc.contributor.oppiaine | Digital marketing and Communication | fi |
dc.contributor.oppiaine | Digitaalinen liiketoiminta ja talous (painoala) | fi |
dc.contributor.oppiaine | Basic or discovery scholarship | fi |
dc.contributor.oppiaine | Marketing | en |
dc.contributor.oppiaine | Digital marketing and Communication | en |
dc.contributor.oppiaine | Digital Business and Economy (focus area) | en |
dc.contributor.oppiaine | Basic or discovery scholarship | en |
dc.type.uri | http://purl.org/eprint/type/ConferencePaper | |
dc.type.coar | http://purl.org/coar/resource_type/c_5794 | |
dc.description.reviewstatus | peerReviewed | |
dc.relation.issn | 1683-0040 | |
dc.type.version | acceptedVersion | |
dc.rights.copyright | © The Authors 2019 | |
dc.rights.accesslevel | openAccess | fi |
dc.relation.conference | International Conference on Electronic Business | |
dc.subject.yso | jakamistalous | |
dc.subject.yso | kuljetuspalvelut | |
dc.subject.yso | asiakastyytyväisyys | |
dc.format.content | fulltext | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p27424 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p1992 | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p7217 | |
dc.rights.url | http://rightsstatements.org/page/InC/1.0/?language=en | |
dc.type.okm | A4 | |