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dc.contributor.authorShaikh, Aijaz
dc.contributor.authorKarjaluoto, Heikki
dc.contributor.authorLiébana-Cabanillas, Francisco
dc.date.accessioned2020-01-03T10:17:46Z
dc.date.available2020-01-03T10:17:46Z
dc.date.issued2019
dc.identifier.citationShaikh, Aijaz; Karjaluoto, Heikki; Liébana-Cabanillas, Francisco (2019). What drives customer satisfaction and well-being in ridesharing? : A developing country perspective. In ICEB 2019 : Proceedings of the 19th International Conference on Electronic Business, Proceedings of the International Conference on Electronic Business. International Consortium for Electronic Business, 42. http://iceb2019.johogo.com/papers/ICEB_2019_paper_42_ok.doc
dc.identifier.otherCONVID_33940661
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/67085
dc.description.abstractThis study examines ridesharing services from the customer perspective in a developing country context and investigates two significant post-adoption and marketing consequences: satisfaction and well-being. Using a purposeful sampling technique, six semi-structured in-depth interviews were conducted in Sindh province, Pakistan. Among the major findings are that customers’ awareness of the services and how to use the mobile application, convenience of use, high perceived value, the quality of information available in the ridesharing mobile app, real-time location services, and an effective complaint resolution mechanism promote customer satisfaction and well-being. This study includes implications and an agenda for future research.en
dc.format.mimetypeapplication/pdf
dc.languageeng
dc.publisherInternational Consortium for Electronic Business
dc.relation.ispartofICEB 2019 : Proceedings of the 19th International Conference on Electronic Business
dc.relation.ispartofseriesProceedings of the International Conference on Electronic Business
dc.relation.urihttp://iceb2019.johogo.com/papers/ICEB_2019_paper_42_ok.doc
dc.rightsIn Copyright
dc.subject.othersharing economy
dc.subject.otherridesharing services
dc.subject.otherconsumer satisfaction
dc.subject.otherconsumer well-being
dc.subject.otherSindh
dc.titleWhat drives customer satisfaction and well-being in ridesharing? : A developing country perspective
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-202001031021
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.description.reviewstatuspeerReviewed
dc.relation.issn1683-0040
dc.type.versionacceptedVersion
dc.rights.copyright© The Authors 2019
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceInternational Conference on Electronic Business
dc.subject.ysojakamistalous
dc.subject.ysokuljetuspalvelut
dc.subject.ysoasiakastyytyväisyys
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p27424
jyx.subject.urihttp://www.yso.fi/onto/yso/p1992
jyx.subject.urihttp://www.yso.fi/onto/yso/p7217
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en


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